Still no Answer

tpkarlen
20 Posts
tpkarlen posted this 17 April 2015

Hello,

I upgraded through Artisteer and was playing around with Themler Builder last night and today I don't have access. It keeps sending me to http://billionthemler.com/ What's going on ?

Please advise....

thanks in advance,

Todd

I also emailed the company days ago.....Hello....Anyone out there

Hello, I upgraded through Artisteer and was playing around with Themler Builder last night and today I don't have access. It keeps sending me to http://billionthemler.com/ What's going on ? Please advise.... thanks in advance, Todd I also emailed the company days ago.....Hello....Anyone out there
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Stagger Lee
1838 Posts
Stagger Lee posted this 17 April 2015

You need to be logged on Themler server to work on your server or localhost.
Do you use maybe Incognito Mode in Chrome / Firefox ? Did you disable cookies in browser ?

You need to be logged on Themler server to work on your server or localhost. Do you use maybe Incognito Mode in Chrome / Firefox ? Did you disable cookies in browser ?
Stagger Lee
1838 Posts
Stagger Lee posted this 17 April 2015

Also, delete theme preview folder and refresh/reload Themler editing page.

Also, delete theme preview folder and refresh/reload Themler editing page.
Stagger Lee
1838 Posts
Stagger Lee posted this 17 April 2015

I see now your old topic. Dont panic, it is normal. Just click "Start for free" button and chose CMS, "Try online demo". They should change wording for licenced Users.

I see now your old topic. Dont panic, it is normal. Just click "Start for free" button and chose CMS, "Try online demo". They should change wording for licenced Users.
Support Team
Support Team posted this 17 April 2015

Hi Todd,

According to our records you purchased Special Offer for Artisteer customers which includes Photos and Artisteer Projects from BillionThemes:
http://billionphotos.com/SpecialOffer/Artisteer

This subscription does not include Themler.
But you should be able to use free demo.

Thank you,
Olivia

Hi Todd, According to our records you purchased Special Offer for Artisteer customers which includes Photos and Artisteer Projects from BillionThemes: http://billionphotos.com/SpecialOffer/Artisteer This subscription does not include Themler. But you should be able to use free demo. Thank you, Olivia
Support Team
Support Team posted this 17 April 2015

Stagger Lee,

Also, delete theme preview folder and refresh/reload Themler editing page.

Please do not remove or edit preview theme. This may cause a lot of problems. I have already told you about this.

Thank you.
Olivia

**Stagger Lee,** > Also, delete theme preview folder and refresh/reload Themler editing page. Please **do not** remove or edit preview theme. This may cause a lot of problems. I have already told you about this. Thank you. Olivia
Stagger Lee
1838 Posts
Stagger Lee posted this 17 April 2015

Yes Olivia, and your developer told me yesterday to delete preview folder. :)

But OK, I never do it unless I am stuck in some error loop.

Yes Olivia, and your developer told me yesterday to delete preview folder. :) But OK, I never do it unless I am stuck in some error loop.
Support Team
Support Team posted this 17 April 2015

Hi,

Also, delete theme preview folder and refresh/reload Themler editing page.

This was CUSTOM solution for your specific issue in order to restore your theme after it was completely broken.
Please DO NOT remove theme_preview folder in any other case.

Thanks,
Ivan

Hi, >>Also, delete theme preview folder and refresh/reload Themler editing page. This was CUSTOM solution for your specific issue in order to restore your theme after it was completely broken. Please **DO NOT** remove theme_preview folder in any other case. Thanks, Ivan
tpkarlen
20 Posts
tpkarlen posted this 21 April 2015

Thank you Olivia,

I didn't know that....thought it was part of Themler.

Thank you Olivia, I didn't know that....thought it was part of Themler.
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