Server error / syntax error

CATSS
10 Posts
CATSS posted this 29 November 2016

Hello Themler Community,

I have yesterday this error (see picture), and this comes again and again, no matter how often I try to press again. I have already thrown my Themler down and again with Themler downloaded and installed, without success.
I also tried to restart Themler, but it will remain when I want to open a Joomla Theme when updating, and shows the error. If I open a new theme, and do not press to update, the error also appears.
Does someone know advice?

Sorry for my bad english

enter image description here

Hello Themler Community, I have yesterday this error (see picture), and this comes again and again, no matter how often I try to press again. I have already thrown my Themler down and again with Themler downloaded and installed, without success. I also tried to restart Themler, but it will remain when I want to open a Joomla Theme when updating, and shows the error. If I open a new theme, and do not press to update, the error also appears. Does someone know advice? Sorry for my bad english ![enter image description here][1] [1]: https://themler.de/forum-start/attachment/195
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Support Team
Support Team posted this 29 November 2016

Hello,

You work with Themler desktop for Joomla, right? Could you please try temporarily disabling antivirus and firewall and try to run Themler? Also - does the error appear with other CMS's or only with Joomla?

Sicnerely,
Nettie,
BillionDigital Team

Hello, You work with Themler desktop for Joomla, right? Could you please try temporarily disabling antivirus and firewall and try to run Themler? Also - does the error appear with other CMS's or only with Joomla? Sicnerely, Nettie, BillionDigital Team
CATSS
10 Posts
CATSS posted this 29 November 2016

Hallo,

Thanks for the fast answer, i work with desktop for Joomla! I have it tested with disabled firewall an antivirus, and the same error appears. I have now taken an older theme, and installed on a live joomla there is not the error. However, I can not press update. Has the Themler for Live Joomla the same size as Themler for Desktop?

Sicnerely,

Catss Computer

Hallo, Thanks for the fast answer, i work with desktop for Joomla! I have it tested with disabled firewall an antivirus, and the same error appears. I have now taken an older theme, and installed on a live joomla there is not the error. However, I can not press update. Has the Themler for Live Joomla the same size as Themler for Desktop? Sicnerely, Catss Computer

Last edited 29 November 2016 by CATSS

Support Team
Support Team posted this 29 November 2016

Hello,

Thanks for details. The theme itself should have the same size no matter where it is installed.
Please follow the steps below:
1. Backup all theme folders somewhere on your computer.
The themes are located at the path like C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla or any other CMS/eCommerce.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Joomla and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for details. The theme itself should have the same size no matter where it is installed. Please follow the steps below: 1. Backup all theme folders somewhere on your computer. The themes are located at the path like `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla` or any other CMS/eCommerce. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Joomla and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
CATSS
10 Posts
CATSS posted this 30 November 2016

Hello Nettie, BillionDigital Team,

I have followed all the steps as described by them. The uninstallation and installation ran without problems. But when I start Themler and select some CMS or HTML5, I get the following error message (see picture).

Update: I checked the Chrome console and found these other errors (please see console.png)

Best regards

Catss Computer

Hello Nettie, BillionDigital Team, I have followed all the steps as described by them. The uninstallation and installation ran without problems. But when I start Themler and select some CMS or HTML5, I get the following error message (see picture). Update: I checked the Chrome console and found these other errors (please see console.png) Best regards Catss Computer

Last edited 30 November 2016 by CATSS

Support Team
Support Team posted this 30 November 2016

Hello,

Could you please provide log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Could you please provide log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team
CATSS
10 Posts
CATSS posted this 30 November 2016

Hello,

here is the diagnostic file.

Best regards

Catss Computer

Hello, here is the diagnostic file. Best regards Catss Computer
Support Team
Support Team posted this 30 November 2016

Hello,

It can happen that antivirus or firewall are not disabled completely even if stopping them and are blocking/removing necessary files.
Please try to add the following folder to your antivirus/firewall white list:

C:\Program Files (x86)\Themler\
C:\ProgramData\Themler

and try to install and run Themler once again.

Also please try to open Themler in a browser (Chrome ro Firefox) using this link:
http://127.0.0.1:12080/themler_3171618349/startup/

Sincerely,
Nettie,
BillionDigital Team

Hello, It can happen that antivirus or firewall are not disabled completely even if stopping them and are blocking/removing necessary files. Please try to add the following folder to your antivirus/firewall white list: C:\Program Files (x86)\Themler\ C:\ProgramData\Themler and try to install and run Themler once again. Also please try to open Themler in a browser (Chrome ro Firefox) using this link: http://127.0.0.1:12080/themler_3171618349/startup/ Sincerely, Nettie, BillionDigital Team
CATSS
10 Posts
CATSS posted this 02 December 2016

Hello Nettie BillionDigital Team,

I found the error, and I had to laugh as I found it. I had forgotten our hardwarefirewall. And this happily blocked everything.
Thanks for your time. And sorry for bad english.

Sincerely

Catss Computer

Hello Nettie BillionDigital Team, I found the error, and I had to laugh as I found it. I had forgotten our hardwarefirewall. And this happily blocked everything. Thanks for your time. And sorry for bad english. Sincerely Catss Computer
Support Team
Support Team posted this 02 December 2016

You are welcome! Please feel free to contact us if any other questions or issues appear.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Please feel free to contact us if any other questions or issues appear. Sincerely, Nettie, BillionDigital Team
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