themler not loading, just a blank grey window?

lavisbre
67 Posts
lavisbre posted this 17 December 2016

hello
normally i click the icon for themer on my desktop and it opens.
This morning i just get a blank grey screen.
It's important i fix this issue fast due to customer.

hello normally i click the icon for themer on my desktop and it opens. This morning i just get a blank grey screen. It's important i fix this issue fast due to customer.
Vote to pay developers attention to this features or issue.
6 Comments
Order By: Standard | Newest
lavisbre
67 Posts
lavisbre posted this 17 December 2016

Please can you send me the link for the desktop download so i can try to uninstall and reload it please. i dont have a server so the download is just a heap of files.
please advise if i can click a .exe to install it please

Please can you send me the link for the desktop download so i can try to uninstall and reload it please. i dont have a server so the download is just a heap of files. please advise if i can click a .exe to install it please
lavisbre
67 Posts
lavisbre posted this 17 December 2016

here are the diagnostic files

here are the diagnostic files
Support Team
Support Team posted this 19 December 2016

Hi,

Please try to use the following suggestions:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Also here is the link to the desktop version:
http://getthemler.com/Themler.1.0.295.f86c5.exe

Sincerely,
Hella

Hi, Please try to use the following suggestions: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Also here is the link to the desktop version: http://getthemler.com/Themler.1.0.295.f86c5.exe Sincerely, Hella
lavisbre
67 Posts
lavisbre posted this 21 December 2016

Hi
Reinstall is all that worked, thank you for the link

Hi Reinstall is all that worked, thank you for the link
len
134 Posts
len posted this 22 December 2016

Do I need to uninstall Themler before a re-install.
What happens to all my themes if I just re-install, will they still be there?
If I fully uninstall, does that remove data and themes?

The troubleshooting posts does not answer these questions.

Can you please confirm, I have asked this question elsewhere but no confirmation.

There are of a number of posts about the grey screen:
http://answers.themler.com/questions/112897/grey-screen-while-loading-themler-desktop
http://answers.themler.com/questions/112629/themler-desktop-not-loading

Thanks
LenW

Do I need to uninstall Themler before a re-install. What happens to all my themes if I just re-install, will they still be there? If I fully uninstall, does that remove data and themes? The troubleshooting posts does not answer these questions. Can you please confirm, I have asked this question elsewhere but no confirmation. There are of a number of posts about the grey screen: http://answers.themler.com/questions/112897/grey-screen-while-loading-themler-desktop http://answers.themler.com/questions/112629/themler-desktop-not-loading Thanks LenW
Support Team
Support Team posted this 23 December 2016

Hi,

Yes, please uninstall Themler before installing it again. Before that I suggest you to make a back up for all your themes. Just export them with the editor and content included and save of the hard drive (not in a Themler folder). Then when uninstalling and installing the application will ask to remove the CMS data. If you check that option, themes and content in your CMSs will be removed. Sometimes this type of reinstallation helps a lot. So please export your themes and then make an uninstall with removing the CMS data.

Sincerely,
Hella

Hi, Yes, please uninstall Themler before installing it again. Before that I suggest you to make a back up for all your themes. Just export them with the editor and content included and save of the hard drive (not in a Themler folder). Then when uninstalling and installing the application will ask to remove the CMS data. If you check that option, themes and content in your CMSs will be removed. Sometimes this type of reinstallation helps a lot. So please export your themes and then make an uninstall with removing the CMS data. Sincerely, Hella
You must log in or register to leave comments