How to delete a billion digital account

michelb40
3 Posts
michelb40 posted this 26 December 2016

Hi,

Themler is way too slow. It should always be connected. At the slightest click, the hourglass turns and turns. We can not work peacefully. In addition, there is no up-to-date documentation, no proper training.
I do not want to use Themler anymore.

Michel

Hi, Themler is way too slow. It should always be connected. At the slightest click, the hourglass turns and turns. We can not work peacefully. In addition, there is no up-to-date documentation, no proper training. I do not want to use Themler anymore. Michel
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6 Comments
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Support Team
Support Team posted this 26 December 2016

Hi,

I've checked your logs.
Looks like the issue is related to internet connection speed.
For example, 35s for theme Publish, 23s of which is upload of 316812 bytes information.

Yes, Themler needs constant internet connection. Partially this is our protection. In addition to this Themler loads fresh updates and controls from our server.

Do you want to completely remove the account?
You will not be able to use Themler and this forum.

Thank you,
Olivia

Hi, I've checked your logs. Looks like the issue is related to internet connection speed. For example, 35s for theme Publish, 23s of which is upload of 316812 bytes information. Yes, Themler needs constant internet connection. Partially this is our protection. In addition to this Themler loads fresh updates and controls from our server. Do you want to completely remove the account? You will not be able to use Themler and this forum. Thank you, Olivia
michelb40
3 Posts
michelb40 posted this 26 December 2016

Hi,

Yes, I want to completely remove the account.
I don't find the link.

Thank you

Michel

Hi, Yes, I want to completely remove the account. I don't find the link. Thank you Michel
Support Team
Support Team posted this 27 December 2016

Hello Michel,
there's no delete account option available for users.
Please confirm that you'd like to disable the account and we'll close it.

regards,
Aileen

Hello Michel, there's no delete account option available for users. Please confirm that you'd like to disable the account and we'll close it. regards, Aileen
michelb40
3 Posts
michelb40 posted this 27 December 2016

Hi,
For the second time, I confirm that I want to delete my account, not disable it. I will no longer use Themler.
Thank you.
Regards,
Michel

Hi, For the second time, I confirm that I want to delete my account, not disable it. I will no longer use Themler. Thank you. Regards, Michel
info.annahanna
6 Posts
info.annahanna posted this 5 days ago

Dear Themler,

Pls delete our account and send us a confirmation. We do not use it anymore.

Thanks in advance,

Kind regards, Hannah

Dear Themler, Pls delete our account and send us a confirmation. We do not use it anymore. Thanks in advance, Kind regards, Hannah
Support Team
Support Team posted this 3 days ago

Hello Hannah,

Please note that all your subscriptions ordered from this account are linked to it, so it will be not possible to log in to use them later or to upgrade with discount at any time. We should also inform you about the possibility to change email, real or public name if you wish.
Let us know if you would still prefer to completely remove your account.

Sincerely,
Nettie

Hello Hannah, Please note that all your subscriptions ordered from this account are linked to it, so it will be not possible to log in to use them later or to upgrade with discount at any time. We should also inform you about the possibility to change email, real or public name if you wish. Let us know if you would still prefer to completely remove your account. Sincerely, Nettie
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