Error: Unable to save file bei Mac Desktop Version

moewe
1 Posts
moewe posted this 12 January 2017

Mac Themler Version 1.0.319
Mac Betriebssysteme OS X El Captain (10.11.3)
Mac Betriebssysteme macOS Sierra (10.12.2)

Wir haben nach langer Überlegung, über den Jahreswechsel, vom Mac OS X Mavericks (9.5) auf das ganz neue und vorletzte System unseren Rechnerpark aktualisiert.

Seither können wir keinen Export mehr aus Themler machen, egal ob wir ein Template als zip sichern möchten oder eine Section exportieren. Wir erhalten immer die Fehlermeldung "Error: Unable to save".

Kennt jemand eine Lösung für das Problem?

Mac Themler Version 1.0.319 Mac Betriebssysteme OS X El Captain (10.11.3) Mac Betriebssysteme macOS Sierra (10.12.2) Wir haben nach langer Überlegung, über den Jahreswechsel, vom Mac OS X Mavericks (9.5) auf das ganz neue und vorletzte System unseren Rechnerpark aktualisiert. Seither können wir keinen Export mehr aus Themler machen, egal ob wir ein Template als zip sichern möchten oder eine Section exportieren. Wir erhalten immer die Fehlermeldung "Error: Unable to save". Kennt jemand eine Lösung für das Problem?
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5 Comments
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Support Team
Support Team posted this 13 January 2017

Hello,

  1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme.
  2. If the error still appears, please try saving to a different location, like Desktop.
  3. Try to export with "Include Content" option enabled/disabled. Is there any difference?

As a temporary solution, you may copy the theme manually from the folder on your computer (the path is shown in the Theme Management screen after selecting some CMS, for example, for Windows version it can beC:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla). You can zip the theme and install on your hosted website.

Sincerely,
Nettie,
BillionDigital Team

Hello, 1. Please try temporarily disabling antivirus and firewall and also add-ons for the Safari browser on your computer and try to run Themler once again and export the theme. 2. If the error still appears, please try saving to a different location, like Desktop. 3. Try to export with "Include Content" option enabled/disabled. Is there any difference? As a temporary solution, you may copy the theme manually from the folder on your computer (the path is shown in the Theme Management screen after selecting some CMS, for example, for Windows version it can be`C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla`). You can zip the theme and install on your hosted website. Sincerely, Nettie, BillionDigital Team
thomas142
2 Posts
thomas142 posted this 18 August 2017

Some problem here.
MacOS 10.12.6
Themler Desktop 1.0.319
Export as zip - can enter filename - then spinning wheel - that's it, no file saved.
Sincerely,
Thomas

Some problem here. MacOS 10.12.6 Themler Desktop 1.0.319 Export as zip - can enter filename - then spinning wheel - that's it, no file saved. Sincerely, Thomas
Support Team
Support Team posted this 18 August 2017

Hello Thomas,

Please try to start Themler through a browser directly (Safari, Chrome or Firefox) using this link:
http://127.0.0.1:29958/themler_2050215744/startup
Try to open your theme and export.

Sincerely,
Nettie,
BillionDigital Team

Hello Thomas, Please try to start Themler through a browser directly (Safari, Chrome or Firefox) using this link: http://127.0.0.1:29958/themler_2050215744/startup Try to open your theme and export. Sincerely, Nettie, BillionDigital Team
thomas142
2 Posts
thomas142 posted this 19 August 2017

Hello Thomas,

Please try to start Themler through a browser directly (Safari, Chrome or Firefox) using this link:
http://127.0.0.1:29958/themler_2050215744/startup
Try to open your theme and export.

Sincerely,
Nettie,
BillionDigital Team

Exporting in browser is working, thanks.

> Hello Thomas, > > Please try to start Themler through a browser directly (Safari, Chrome or Firefox) using this link: > http://127.0.0.1:29958/themler_2050215744/startup > Try to open your theme and export. > > Sincerely, > Nettie, > BillionDigital Team Exporting in browser is working, thanks.
Support Team
Support Team posted this 19 August 2017

Hello Thomas,

Thanks for letting us know. Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Hello Thomas, Thanks for letting us know. Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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