Issue uploading joomla 3.6.5 template with themler 319

vmarks
6 Posts
vmarks posted this 18 January 2017

I am trying to upload a new tepmlate to joomla 3.6.5 via zip file and nothing happens - there is no error message - the page looks as though something is uploading and then when the activity stops, nothing shows in the template section as I would expect.

I have tried to unzip and rezip the template file but the same thing happens - any suggestions?

I am a new Themler user.

I am trying to upload a new tepmlate to joomla 3.6.5 via zip file and nothing happens - there is no error message - the page looks as though something is uploading and then when the activity stops, nothing shows in the template section as I would expect. I have tried to unzip and rezip the template file but the same thing happens - any suggestions? I am a new Themler user.
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Support Team
Support Team posted this 18 January 2017

Hello,

The size of the package may exceed the maximum upload limit defined on the server. In this case please try to install the theme via FTP as unpacked template:
http://answers.themler.com/articles/3714/how-to-install-joomla-template (see the steps for "Install via FTP (unpacked template)").

Sincerely,
Nettie,
BillionDigital Team

Hello, The size of the package may exceed the maximum upload limit defined on the server. In this case please try to install the theme via FTP as unpacked template: http://answers.themler.com/articles/3714/how-to-install-joomla-template (see the steps for "Install via FTP (unpacked template)"). Sincerely, Nettie, BillionDigital Team
vmarks
6 Posts
vmarks posted this 18 January 2017

Thank you - I am runniing into issues with getting FTP set up.

I did create a template in Dec last year and uploaded this ok. When I have tried to upload the same template to the new domain I get the same issue as above - so has something changed in Thelmer to make this happen?

I am a bit of a novice and only have a couple of websites under my belt - so I am not very technical - is there another way round this?

Thank you - I am runniing into issues with getting FTP set up. I did create a template in Dec last year and uploaded this ok. When I have tried to upload the same template to the new domain I get the same issue as above - so has something changed in Thelmer to make this happen? I am a bit of a novice and only have a couple of websites under my belt - so I am not very technical - is there another way round this?
Support Team
Support Team posted this 18 January 2017

Hello,

What is the size of the theme? It may have if you contact your hosting provider to try increasing the max upload limit.

Sincerely,
Nettie,
BillionDigital Team

Hello, What is the size of the theme? It may have if you contact your hosting provider to try increasing the max upload limit. Sincerely, Nettie, BillionDigital Team
vmarks
6 Posts
vmarks posted this 18 January 2017

zipped it is 9mb, the same size as the template i uploaded without issue in Dec.

I will try my host and see if they can assist.

zipped it is 9mb, the same size as the template i uploaded without issue in Dec. I will try my host and see if they can assist.
Support Team
Support Team posted this 18 January 2017

Hello,

Ok, please ask them to increase the max upload limit and let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Ok, please ask them to increase the max upload limit and let us know the result. Sincerely, Nettie, BillionDigital Team
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