How do you set an email link?

ImageByDesign
16 Posts
ImageByDesign posted this 25 January 2017

Oh my gosh, if only you would create documentation so we could easily find answers to simple questions like this it would be most helpful and make your clients less angry with having to wait three days for a response - which usually do not ever answer the question from my experience so far. Please, please add simple things like this into your documentation, it would make all of our lives so much easier and probably speed up your response time because you enable your customers to find the information they need without having to try and wade through forums (which do not seem much help) or request an answer to a simple question which should be in documentation anyway!

I am trying to get a hyperlink in the footer to work and send an email to my client. When you click on the link Icon it brings up an http:// code which is not correct for a typical email link which usually is <a href>send email</a> so I tried deleting the http:// and just adding the "mailto:someone@example.com" into the link but it does not work. So how are we supposed to do that?

Oh my gosh, if only you would create documentation so we could easily find answers to simple questions like this it would be most helpful and make your clients less angry with having to wait three days for a response - which usually do not ever answer the question from my experience so far. Please, please add simple things like this into your documentation, it would make all of our lives so much easier and probably speed up your response time because you enable your customers to find the information they need without having to try and wade through forums (which do not seem much help) or request an answer to a simple question which should be in documentation anyway! I am trying to get a hyperlink in the footer to work and send an email to my client. When you click on the link Icon it brings up an http:// code which is not correct for a typical email link which usually is &lt;a href&gt;send email&lt;/a&gt; so I tried deleting the http:// and just adding the "mailto:someone@example.com" into the link but it does not work. So how are we supposed to do that?
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ImageByDesign
16 Posts
ImageByDesign posted this 25 January 2017

Once more finally found the answer on my own - here it is:

only add the following code in the Link:
mailto:someone@example.com?Subject=Website%Inquiry

Do not include the " marks.

Please support work a little bit on expanding your documentation - it will make your job easier and your customers happier :-) Time is money for both of us. I really do like the Themler program aside from the fact it is a pain if you run into issues to find quick answers.

Once more finally found the answer on my own - here it is: only add the following code in the Link: mailto:someone@example.com?Subject=Website%Inquiry Do not include the " marks. Please support work a little bit on expanding your documentation - it will make your job easier and your customers happier :-) Time is money for both of us. I really do like the Themler program aside from the fact it is a pain if you run into issues to find quick answers.
Support Team
Support Team posted this 26 January 2017

Hi,

Nice to hear that you worked it out. Actually this question is a bit out of our scope as it is more the HTML question and the answer can be easily found over the internet. We can not create articles for each simple question about how to add such code. But now this thread will be helpful for other users in case they have the same question.

Sincerely,
Hella

Hi, Nice to hear that you worked it out. Actually this question is a bit out of our scope as it is more the HTML question and the answer can be easily found over the internet. We can not create articles for each simple question about how to add such code. But now this thread will be helpful for other users in case they have the same question. Sincerely, Hella
ImageByDesign
16 Posts
ImageByDesign posted this 26 January 2017

Actually it is not easily found over the internet, but I looked at the code you have that comes in a section and saw that the " marks were left off of the email address in the sample of one of the sections which is how I found that out. I would say since the them does not take standard html code in that section, then it does fall under your scope because you alter what the customer needs to put it - at minimum you do owe them an explanation to only include the mailto:someone@example.com portion of the standard html code for an email link. Adding the standard html code will not work within the theme. :-)

That is just called good business practice and keeping your customers happy and continuing to buy your product each year. :-D

Actually it is not easily found over the internet, but I looked at the code you have that comes in a section and saw that the " marks were left off of the email address in the sample of one of the sections which is how I found that out. I would say since the them does not take standard html code in that section, then it does fall under your scope because you alter what the customer needs to put it - at minimum you do owe them an explanation to only include the mailto:someone@example.com portion of the standard html code for an email link. Adding the standard html code will not work within the theme. :-) That is just called good business practice and keeping your customers happy and continuing to buy your product each year. :-D
Support Team
Support Team posted this 27 January 2017

Hi,

We'll consider your input. Also please note that you can insert the code in the Edit Source HTML window, that won't strip the code.

Sincerely,
Hella

Hi, We'll consider your input. Also please note that you can insert the code in the Edit Source HTML window, that won't strip the code. Sincerely, Hella
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