New Installation

info17612
10 Posts
info17612 posted this 20 March 2017

After a crash of one harddisk I want to reinstall THEMLER

It is impossiblebecause of the attachted message (PORT 12080)

After a crash of one harddisk I want to reinstall THEMLER It is impossiblebecause of the attachted message (PORT 12080)
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7 Comments
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Support Team
Support Team posted this 20 March 2017

Hello,

Looks like some other application uses this port. Please try installing this version that doesn't require using port 12080:
http://downloads.themler.com/old/Themler.1.0.93.a5d83.exe
After installing please update to the latest Themler version.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Looks like some other application uses this port. Please try installing this version that doesn't require using port 12080: http://downloads.themler.com/old/Themler.1.0.93.a5d83.exe After installing please update to the latest Themler version. Please let us know the result. Sincerely, Nettie, BillionDigital Team
Jörg Vierling
15 Posts
Jörg Vierling posted this 25 June 2017

Hello Netti,
I had the same problem with port 12080 and installed this other version. But then it tells me port 12306 is used.
I have an old version of themler on my desktop, which runs only with black screen.
What to do?
Best regards
Joerg

Hello Netti, I had the same problem with port 12080 and installed this other version. But then it tells me port 12306 is used. I have an old version of themler on my desktop, which runs only with black screen. What to do? Best regards Joerg
Support Team
Support Team posted this 26 June 2017

Hello Joerg,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Install the version that has run previously on your computer if you have an installaton file kept. If no, download and install the latest version of Themler for Windows. Start Themler.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello Joerg, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Install the version that has run previously on your computer if you have an installaton file kept. If no, download and install the latest version of Themler for Windows. Start Themler. Please let us know the result. Sincerely, Nettie, BillionDigital Team
ValFrim
4 Posts
ValFrim posted this 25 September 2017

Hello,

I had the same problem here with port 12080 and I tried to install the version you suggest here. The installation was completed but when I run the Themler a blank page open and loads nothing (attachment 1)
I'm attaching the Diagnostic file as well.

Thanks in advance for your help.

Kind regards,
Val

Hello, I had the same problem here with port 12080 and I tried to install the version you suggest here. The installation was completed but when I run the Themler a blank page open and loads nothing (attachment 1) I'm attaching the Diagnostic file as well. Thanks in advance for your help. Kind regards, Val
Support Team
Support Team posted this 25 September 2017

Hello Val,

Could you please try following the steps listed above and install the latest version from our website themler.io. Let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello Val, Could you please try following the steps listed above and install the latest version from our website themler.io. Let us know the result. Sincerely, Nettie, BillionDigital Team
ValFrim
4 Posts
ValFrim posted this 02 October 2017

I tied it. It doesn't work, I still get the same error.
What can I do?

I tied it. It doesn't work, I still get the same error. What can I do?
Support Team
Support Team posted this 02 October 2017

Hello Val,

Judging from log files, there is some issue related to Chrome browser. Can other websites be opened correctly with Chrome browser? Also, could you please provide new log files created after complete reinstallation. Please make sure to reboot after this.

Sincerely,
Nettie,
BillionDigital Team

Hello Val, Judging from log files, there is some issue related to Chrome browser. Can other websites be opened correctly with Chrome browser? Also, could you please provide new log files created after complete reinstallation. Please make sure to reboot after this. Sincerely, Nettie, BillionDigital Team
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