Problem logging and downloading graphics

webmaster51
3 Posts
webmaster51 posted this 01 April 2017

There is a new problem with Themler. Earlier, nothing was happening. After logging in, I wash the image and Themler behaves as it can be seen on the recording.

YT link https://youtu.be/wT3wtC4lCTY

There is a new problem with Themler. Earlier, nothing was happening. After logging in, I wash the image and Themler behaves as it can be seen on the recording. YT link https://youtu.be/wT3wtC4lCTY
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5 Comments
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Support Team posted this 03 April 2017

Hello,

Please make sure to have logged in in the top right corner. Also please try to open the theme and apply an image in another browser like Chrome. Let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please make sure to have logged in in the top right corner. Also please try to open the theme and apply an image in another browser like Chrome. Let us know the result. Sincerely, Nettie, BillionDigital Team
webmaster51
3 Posts
webmaster51 posted this 03 April 2017

The problem still exists in the chrome browser. Interestingly, the sections are added similarly pictures of minor pronunciations requiring a license and larger ones not. Please help urgently because the problem has been going on for a few days now.

YT link https://youtu.be/XLwG8I99XbY

The problem still exists in the chrome browser. Interestingly, the sections are added similarly pictures of minor pronunciations requiring a license and larger ones not. Please help urgently because the problem has been going on for a few days now. YT link https://youtu.be/XLwG8I99XbY
Support Team
Support Team posted this 03 April 2017

Hello,

Please try the following:
1.Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
2. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
3. Clear CMS cache.

If the issue persists, please try temporarily disabling third-party CMS plugins ad try to download the image.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try the following: 1.Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 2. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache 3. Clear CMS cache. If the issue persists, please try temporarily disabling third-party CMS plugins ad try to download the image. Sincerely, Nettie, BillionDigital Team
jan.vitek
2 Posts
jan.vitek posted this 22 April 2017

I can not download images from "Billionphotos" even though I'm signed in. I have exactly the same problem and the last one you wrote did not help. Please help.

I can not download images from "Billionphotos" even though I'm signed in. I have exactly the same problem and the last one you wrote did not help. Please help.
Support Team
Support Team posted this 24 April 2017

Hi,

I have replied in another case with the same question from you.

Sincerely,
Hella

Hi, I have replied in another case with the same question from you. Sincerely, Hella
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