Woocommerce will not add to cart - CRITICAL

len
120 Posts
len posted this 11 April 2017

Woocommerce says theme out of date,
Cannot add to cart when using Woocommerce Product Add ons plugin

This is a showstopper issue, customers are loosing money.

Reported here but not as a bug.
http://answers.themler.com/questions/126884/latest-woocommerce-update-3-0-2-gives-problems-on-checkout-and-cart-pages

Please can this be sorted urgently.
Thanks

Woocommerce says theme out of date, Cannot add to cart when using Woocommerce Product Add ons plugin This is a showstopper issue, customers are loosing money. Reported here but not as a bug. http://answers.themler.com/questions/126884/latest-woocommerce-update-3-0-2-gives-problems-on-checkout-and-cart-pages Please can this be sorted urgently. Thanks

Last edited 11 April 2017 by len

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15 Comments
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Rune
42 Posts
Rune posted this 11 April 2017

http://answers.themler.com/questions/126884/latest-woocommerce-update-3-0-2-gives-problems-on-checkout-and-cart-pages

http://answers.themler.com/questions/126530/woocommerce-3

http://answers.themler.com/questions/126884/latest-woocommerce-update-3-0-2-gives-problems-on-checkout-and-cart-pages http://answers.themler.com/questions/126530/woocommerce-3
Support Team
Support Team posted this 12 April 2017

Hello,
the solution for WooCommerce 3 is almost ready. We'll provide the fix when we complete testing.
Thank you for your patience.

regards,
Aileen

Hello, the solution for WooCommerce 3 is almost ready. We'll provide the fix when we complete testing. Thank you for your patience. regards, Aileen
rick26
5 Posts
rick26 posted this 13 April 2017

I need this update tonight. We go live in the morning. Add to cart does not work and there's no update button in my themler and I am subscribed. Need help ASAP!!!!

I need this update tonight. We go live in the morning. Add to cart does not work and there's no update button in my themler and I am subscribed. Need help ASAP!!!!
Support Team
Support Team posted this 13 April 2017

Hi,

Sorry, the update is not completed yet. We'll announce it on the forum as soon as it is ready.

Sincerely,
Hella

Hi, Sorry, the update is not completed yet. We'll announce it on the forum as soon as it is ready. Sincerely, Hella
Bijoubyte
99 Posts
Bijoubyte posted this 13 April 2017

I need this update tonight. We go live in the morning. Add to cart does not work and there's no update button in my themler and I am subscribed. Need help ASAP!!!!

I'm in the same boat, this weekend is a biggie for retailers with the Easter holidays!

> I need this update tonight. We go live in the morning. Add to cart does not work and there's no update button in my themler and I am subscribed. Need help ASAP!!!! I'm in the same boat, this weekend is a biggie for retailers with the Easter holidays!
mburgener
21 Posts
mburgener posted this 13 April 2017

Dear support, as it seems to be completely broken for some users, it would make sense to release the fix even when it is not much tested yet, it cannot get worse i think 😉

Hello,
the solution for WooCommerce 3 is almost ready. We'll provide the fix when we complete testing.
Thank you for your patience.

regards,
Aileen

Dear support, as it seems to be completely broken for some users, it would make sense to release the fix even when it is not much tested yet, it cannot get worse i think 😉 > Hello, > the solution for WooCommerce 3 is almost ready. We'll provide the fix when we complete testing. > Thank you for your patience. > > regards, > Aileen >
Support Team
Support Team posted this 14 April 2017

Hi,

We are preparing the update to go live right now. Please wait a little bit more.

Sincerely,
Hella

Hi, We are preparing the update to go live right now. Please wait a little bit more. Sincerely, Hella
len
120 Posts
len posted this 14 April 2017

Hella
When logged in and using Themler Desktop, will this update themes automatically or is this a re-install of the desktop system?
Thanks
LenW

Hella When logged in and using Themler Desktop, will this update themes automatically or is this a re-install of the desktop system? Thanks LenW
Rune
42 Posts
Rune posted this 15 April 2017

Hella
When logged in and using Themler Desktop, will this update themes automatically or is this a re-install of the desktop system?
Thanks
LenW

"Hi,

The beta update with the support for WooCommerce 3 is available now. Please update your themes and let us know if there are any other issues.
To see the beta updates, they should be enabled in your account:
http://answers.themler.com/questions/53794/beta-testing

Sincerely,
Hella"

> Hella > When logged in and using Themler Desktop, will this update themes automatically or is this a re-install of the desktop system? > Thanks > LenW "Hi, The beta update with the support for WooCommerce 3 is available now. Please update your themes and let us know if there are any other issues. To see the beta updates, they should be enabled in your account: http://answers.themler.com/questions/53794/beta-testing Sincerely, Hella"
david.ladmirault7
4 Posts
david.ladmirault7 posted this 15 April 2017

Hey Hella,

I ran the beta update and I am still experiencing issues with woocommerce.

The functionality of adding and removing items from cart seems to work appropriately whenever a user is logged in..however, whenever a user is NOT logged in I am experiencing issues with REMOVING items from the cart.

Please let me know if this is a fix that will come out soon. I need for this functionality to be seamless for customers who have not registered/logged in as my site forces users to pay for their registration before they can log in.

Thank you for all of your assistance.

Hey Hella, I ran the beta update and I am still experiencing issues with woocommerce. The functionality of adding and removing items from cart seems to work appropriately whenever a user is logged in..however, whenever a user is NOT logged in I am experiencing issues with REMOVING items from the cart. Please let me know if this is a fix that will come out soon. I need for this functionality to be seamless for customers who have not registered/logged in as my site forces users to pay for their registration before they can log in. Thank you for all of your assistance.
Support Team
Support Team posted this 17 April 2017

Hello David,
I cannot reproduce this issue with WooCommerce 3.0 and the current version (367) of the Themler WooCommerce default theme.
I could add, change quantity and remove the items from the shopping cart without a problem being logged in and not.

Please submit a new private topic where provide access to the WP admin back end and we'll check this issue.

Regards,
Aileen

Hello David, I cannot reproduce this issue with WooCommerce 3.0 and the current version (367) of the Themler WooCommerce default theme. I could add, change quantity and remove the items from the shopping cart without a problem being logged in and not. Please submit a new private topic where provide access to the WP admin back end and we'll check this issue. Regards, Aileen
len
120 Posts
len posted this 08 May 2017

Aileen, Hella

Using a test site backup, I have updated the theme to v.367, and Woocommerce to 3.0.5.

Still got major problems, totally prevent moving live with latest Woocommerce and Themler.

I have products with selectable options, using the Woocommerce Products Addons extension, which is up to date. Any product with an addon did have a "Select" button, but now all products have a "Add to basket". It adds to the basket/cart and bypasses the select options step.

I am getting a message, see attached screenshot.
Woocommerce system status in Wordpress is reporting the following, with 3 core files out of date.

NRESO_B8/woocommerce/archive-product.php, 

NRESO_B8/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.3,
NRESO_B8/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0,
NRESO_B8/woocommerce/loop/sale-flash.php,
NRESO_B8/woocommerce/notices/error.php,
NRESO_B8/woocommerce/notices/notice.php,
NRESO_B8/woocommerce/notices/success.php,
NRESO_B8/product-searchform.php version - is out of date. The core version is 2.5.0,
NRESO_B8/woocommerce/single-product.php

LenW

Aileen, Hella Using a test site backup, I have updated the theme to v.367, and Woocommerce to 3.0.5. Still got major problems, totally prevent moving live with latest Woocommerce and Themler. I have products with selectable options, using the Woocommerce Products Addons extension, which is up to date. Any product with an addon did have a "Select" button, but now all products have a "Add to basket". It adds to the basket/cart and bypasses the select options step. I am getting a message, see attached screenshot. Woocommerce system status in Wordpress is reporting the following, with 3 core files out of date. NRESO_B8/woocommerce/archive-product.php, NRESO_B8/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.3, NRESO_B8/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0, NRESO_B8/woocommerce/loop/sale-flash.php, NRESO_B8/woocommerce/notices/error.php, NRESO_B8/woocommerce/notices/notice.php, NRESO_B8/woocommerce/notices/success.php, NRESO_B8/product-searchform.php version - is out of date. The core version is 2.5.0, NRESO_B8/woocommerce/single-product.php LenW
Support Team
Support Team posted this 10 May 2017

Hi,

Woocommerce system status in Wordpress is reporting the following, with 3 core files out of date.

This message does not affect anything. This "compatibility" is a question of text comment with supported version.

I have products with selectable options, using the Woocommerce Products Addons extension, which is up to date. Any product with an addon did have a "Select" button, but now all products have a "Add to basket". It adds to the basket/cart and bypasses the select options step.

If the issue continues with the latest beta update released today please create a new private topic and provide the access to the admin panel and link to the problem product so we can check the issue.

Thank you,
Olivia

Hi, > Woocommerce system status in Wordpress is reporting the following, with 3 core files out of date. This message does not affect anything. This "compatibility" is a question of text comment with supported version. > I have products with selectable options, using the Woocommerce Products Addons extension, which is up to date. Any product with an addon did have a "Select" button, but now all products have a "Add to basket". It adds to the basket/cart and bypasses the select options step. If the issue continues with the latest beta update released today please create a new private topic and provide the access to the admin panel and link to the problem product so we can check the issue. Thank you, Olivia
len
120 Posts
len posted this 10 May 2017

Olivia
Thanks.
I have updated to the Beta version v.373, and it appears to be working correctly now, the red warning has gone, I still have the message about old Woocommerce files but can dismiss this. The products are OK now. Will do some more checking.
LenW

Olivia Thanks. I have updated to the Beta version v.373, and it appears to be working correctly now, the red warning has gone, I still have the message about old Woocommerce files but can dismiss this. The products are OK now. Will do some more checking. LenW
Support Team
Support Team posted this 11 May 2017

Hi,

You are welcome. Please let us know if you need our further help.

Sincerely,
Hella

Hi, You are welcome. Please let us know if you need our further help. Sincerely, Hella
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