I am unable to run themler due to my slow internet connection

support12
50 Posts
support12 posted this 04 May 2017

I am unable to run themler due to my slow internet connection can you help me out.

I am unable to run themler due to my slow internet connection can you help me out.
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4 Comments
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Support Team
Support Team posted this 04 May 2017

Hello,

You cannot start Themler at all or the process of working is very slow?

Sincerely,
Nettie,
BillionDigital Team

Hello, You cannot start Themler at all or the process of working is very slow? Sincerely, Nettie, BillionDigital Team
support12
50 Posts
support12 posted this 04 May 2017

When I login in after I click run themler I have to wait 3 hrs still it's not open....

When I login in after I click run themler I have to wait 3 hrs still it's not open....
Support Team
Support Team posted this 04 May 2017

Hello,

Is there any error message? It can be indeed because of the slow connection. To be sure, you may try full reinstallation of Themler with removing all CMS data and removing these folders:
C:\Program Files (x86)\Themler
C:\ProgramData\Themler
If the issue persists, please provide log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Is there any error message? It can be indeed because of the slow connection. To be sure, you may try full reinstallation of Themler with removing all CMS data and removing these folders: C:\Program Files (x86)\Themler C:\ProgramData\Themler If the issue persists, please provide log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team
roanrow
1 Posts
roanrow posted this 18 July 2018

the best and easy way is to improve your internet connection speed.

the best and easy way is to improve your internet connection speed.
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