Themler crashed - restore did nto work

mgauto
10 Posts
mgauto posted this 22 May 2017

Hello. I was working on a project nonstop since the last two hours, when Themler suddenly crashed giving me an error code (which, unfortunately, I did not write down as it was very quick) and saying Themler had to restart. When it did, I as given the option to restore my work through the auto save function. So, I clicked restore, and was quite surprised to see ALL my work had been wiped clean. Nothing had been restored at all and the autosave function apparently works worse than a square wheel. That, or the restore function fails.

I am pretty aware that there is probably nothing at all that you can do for me, and that I will have to lose two hours more worth of time just to bring my work up to speed. I am also aware that, due to Murphy's Law, by the time I get the work done back it is quite possible that this issue will happen again.

I hope you manage to fix your problem. I hope I can still find myself using Themler in the future, because if this happens once more oh am I done.

Thank you!

Hello. I was working on a project nonstop since the last two hours, when Themler suddenly crashed giving me an error code (which, unfortunately, I did not write down as it was very quick) and saying Themler had to restart. When it did, I as given the option to restore my work through the auto save function. So, I clicked restore, and was quite surprised to see ALL my work had been wiped clean. Nothing had been restored at all and the autosave function apparently works worse than a square wheel. That, or the restore function fails. I am pretty aware that there is probably nothing at all that you can do for me, and that I will have to lose two hours more worth of time just to bring my work up to speed. I am also aware that, due to Murphy's Law, by the time I get the work done back it is quite possible that this issue will happen again. I hope you manage to fix your problem. I hope I can still find myself using Themler in the future, because if this happens once more oh am I done. Thank you!
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3 Comments
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Support Team
Support Team posted this 23 May 2017

Hello,
I've checked your logs and I'm afraid that the project cannot be restored.
I passed the crash log to developers for review and add find a solution to prevent such crashes in future.

In case your find specific steps which bring to Themler crash, please let us know.

regards,
Aileen

Hello, I've checked your logs and I'm afraid that the project cannot be restored. I passed the crash log to developers for review and add find a solution to prevent such crashes in future. In case your find specific steps which bring to Themler crash, please let us know. regards, Aileen
Support Team
Support Team posted this 29 May 2017

Hello,
please export the theme with 'Include Themler' option enabled and attach the ZIP file here, so we could review the theme.

regards,
Aileen

Hello, please export the theme with 'Include Themler' option enabled and attach the ZIP file here, so we could review the theme. regards, Aileen
Web IT Solutions LLP
401 Posts
Web IT Solutions LLP posted this 16 November 2017

Dear Aileen,

This is my case, I am also facing the error after renaming my project file..

http://answers.themler.io/questions/148411/themler-project-not-opening-after-renamed?page=1

Please help me, I am finished now :-(

Regards
Suffian Ahmed

Dear Aileen, This is my case, I am also facing the error after renaming my project file.. http://answers.themler.io/questions/148411/themler-project-not-opening-after-renamed?page=1 Please help me, I am finished now :-( Regards Suffian Ahmed
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