Themler Magento Themes - needs urgent update to checkout theme files or checkout fails!

GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 04 June 2017

After installing patch SUPEE-9767 the "Enable Form Key Validation On Checkout" warning appeared and from the link provided in that warning I was able to enable Form Key Validation. Any magento website using Themler must have additional scripting to operate using 1.9.3.3 so please fix and update themler for magento ASAP.

Refer: https://community.magento.com/t5/Security-Patches/Checkout-Stuck-on-Step-4-after-SUPEE-9767-with-Formkey/m-p/68018

After installing patch SUPEE-9767 the "Enable Form Key Validation On Checkout" warning appeared and from the link provided in that warning I was able to enable Form Key Validation. Any magento website using Themler must have additional scripting to operate using 1.9.3.3 so please fix and update themler for magento ASAP. Refer: https://community.magento.com/t5/Security-Patches/Checkout-Stuck-on-Step-4-after-SUPEE-9767-with-Formkey/m-p/68018

Last edited 04 June 2017 by GuPatrolOh3

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Support Team
Support Team posted this 26 June 2017

Hello,

We have asked developers about this and will let you know as soon as there are any news.

Sincerel,y
Nettie,
BillionDigital Team

Hello, We have asked developers about this and will let you know as soon as there are any news. Sincerel,y Nettie, BillionDigital Team
carlosfontesvieira
11 Posts
Is Solution
carlosfontesvieira posted this 07 July 2017

Need help! Same problem here...!

Need help! Same problem here...!
GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 07 July 2017

Going on a month now. Developers, please this needs attention if we are to continue to use Themler and keep Magento secure.

Going on a month now. Developers, please this needs attention if we are to continue to use Themler and keep Magento secure.
Support Team
Support Team posted this 13 July 2017

Hello,

Sorry for the temporary inconvenience.
We have forwarded the issue to our developers and it is under investigation. We will let you know as soon as there is any fix available.

Sincerely,
Nettie,
BillionDigital Team

Hello, Sorry for the temporary inconvenience. We have forwarded the issue to our developers and it is under investigation. We will let you know as soon as there is any fix available. Sincerely, Nettie, BillionDigital Team
GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 20 July 2017

We are approaching 2 months since this Magento patch required template changes.
Is Magento still supported?

We are approaching 2 months since this Magento patch required template changes. Is Magento still supported?
Support Team
Support Team posted this 21 July 2017

Hi,

Unfortunately we have not received a response from our developers yet.

Thank you,
Olivia

Hi, Unfortunately we have not received a response from our developers yet. Thank you, Olivia
carlosfontesvieira
11 Posts
carlosfontesvieira posted this 26 July 2017

Hi Olivia!

What are the chances of getting my money back? I am disappointed in your time to solve these problems. I had a project that was canceled because I could not move forward because of the shopping cart problem. I lost money and time. I want to quit Themler and get the refund.

Is there a department for this type of question? Email or something?

Thanks

Hi Olivia! What are the chances of getting my money back? I am disappointed in your time to solve these problems. I had a project that was canceled because I could not move forward because of the shopping cart problem. I lost money and time. I want to quit Themler and get the refund. Is there a department for this type of question? Email or something? Thanks
Support Team
Support Team posted this 26 July 2017

Hello Carlos,

We are very sorry for such delay. The issue should be fixed in the near future.
I'm not sure if a refund is possible as your latest subscription expired in January 2017 - even before the issue itself took place. Still we would like you and all our customers to be happy with Themler, so please allow a little more time till the fix is available.
Thank you for your patience.

Sincerely,
Nettie,
BillionDigital Team

Hello Carlos, We are very sorry for such delay. The issue should be fixed in the near future. I'm not sure if a refund is possible as your latest subscription expired in January 2017 - even before the issue itself took place. Still we would like you and all our customers to be happy with Themler, so please allow a little more time till the fix is available. Thank you for your patience. Sincerely, Nettie, BillionDigital Team
carlosfontesvieira
11 Posts
carlosfontesvieira posted this 26 July 2017

Hi Nettie,

It's almost two months since this post. enough time to be resolved, I think. In an online store that is not up and running, it is a great loss of money, and a deadlock on its construction.
As for refund, I know I would always lose, even if you gave me the whole of it.
Right now, I'd be grateful if you'd give me at least the value without the upgrade.
I await a brief solution, otherwise I will be in my right to demand a refund since I invested in something that I thought could solve my problem in building magento sites.

Thanks

Hi Nettie, It's almost two months since this post. enough time to be resolved, I think. In an online store that is not up and running, it is a great loss of money, and a deadlock on its construction. As for refund, I know I would always lose, even if you gave me the whole of it. Right now, I'd be grateful if you'd give me at least the value without the upgrade. I await a brief solution, otherwise I will be in my right to demand a refund since I invested in something that I thought could solve my problem in building magento sites. Thanks
GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 26 July 2017

To be able to develop in Magento a Pro license is required. Pro license holders are paying the most to use Themler and expect critical updates to be completed in a timely manner.
As an artisteer customer for many years i saw the same happen when Artisteer was dropped for Themler, now i suspect the same is happening again, Themler being dropped for something else.
It has been two years since Magento 2 has been out and there is no support for that, still nothing only "there is no demand for magento 2". I call bulls**t.
Adding new js to the checkout template should take a magento developer 5 mins, not two months.
There are other magento theme developers on the market like template toaster that support magento 2. Time to move pro licenses.
Sorry Themler but any product or service without support isnt worth anything in the IT world.
:(

To be able to develop in Magento a Pro license is required. Pro license holders are paying the most to use Themler and expect critical updates to be completed in a timely manner. As an artisteer customer for many years i saw the same happen when Artisteer was dropped for Themler, now i suspect the same is happening again, Themler being dropped for something else. It has been two years since Magento 2 has been out and there is no support for that, still nothing only "there is no demand for magento 2". I call bulls**t. Adding new js to the checkout template should take a magento developer 5 mins, not two months. There are other magento theme developers on the market like template toaster that support magento 2. Time to move pro licenses. Sorry Themler but any product or service without support isnt worth anything in the IT world. :(
carlosfontesvieira
11 Posts
carlosfontesvieira posted this 03 August 2017

Two more weeks since my last posting, and you still do not have a solution.
I cannot go further, I can not do anything ... Unfortunately, I go ahead and I'm going to leave Themler. I hope you understand and give me back my money.

Who can I report this situation to?

Two more weeks since my last posting, and you still do not have a solution. I cannot go further, I can not do anything ... Unfortunately, I go ahead and I'm going to leave Themler. I hope you understand and give me back my money. Who can I report this situation to?
Support Team
Support Team posted this 03 August 2017

Hello,

Sorry for this inconvenience and thank you for long waiting. The issue is already fixed and the update with the fix included will be available really soon, it is a matter of few days now.

Sincerely,
Nettie,
BillionDigital Team

Hello, Sorry for this inconvenience and thank you for long waiting. The issue is already fixed and the update with the fix included will be available really soon, it is a matter of few days now. Sincerely, Nettie, BillionDigital Team
carlosfontesvieira
11 Posts
carlosfontesvieira posted this 03 August 2017

Hi Nettie, hope that I don't need to purchase a new one year subscription to get this issue fixed...

Hi Nettie, hope that I don't need to purchase a new one year subscription to get this issue fixed...
Support Team
Support Team posted this 07 August 2017

carlosfontesvieira,

Our developers have provided files with the workaround so that you do not need to update the theme.
1. Unpack the attached .zip somewhere.
2. Copy and replace opcheckout.js to skin/frontend/default/{ThemeName}/js/.
3. Copy and replace payment.phtml to app/design/frontend/default/{ThemeName}/template/checkout/onepage/

where {ThemeName} is the name of your theme.

Sincerely,
Nettie,
BillionDigital Team

**carlosfontesvieira**, Our developers have provided files with the workaround so that you do not need to update the theme. 1. Unpack the attached .zip somewhere. 2. Copy and replace `opcheckout.js` to `skin/frontend/default/{ThemeName}/js/`. 3. Copy and replace `payment.phtml` to `app/design/frontend/default/{ThemeName}/template/checkout/onepage/` where {ThemeName} is the name of your theme. Sincerely, Nettie, BillionDigital Team

Last edited 07 August 2017 by Support Team

carlosfontesvieira
11 Posts
carlosfontesvieira posted this 07 August 2017

Hi Nettie

Job done! now it works just the way it should have to do!
I hope that long wait doest happen again in the future... Thanks :)

Hi Nettie Job done! now it works just the way it should have to do! I hope that long wait doest happen again in the future... Thanks :)
GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 07 August 2017

This is a patch pending next update that will include the patch and not be lost?

This is a patch pending next update that will include the patch and not be lost?
Support Team
Support Team posted this 08 August 2017

Hello,

The fix for the issue will be included in the next Themler update. This patch is to fix the issue before or without update.

Sincerely,
Nettie,
BillionDigital Team

Hello, The fix for the issue will be included in the next Themler update. This patch is to fix the issue before or without update. Sincerely, Nettie, BillionDigital Team
Support Team
Support Team posted this 09 August 2017

Hello,

The update with the fix included is available.

Sincerely,
Nettie,
BillionDigital Team

Hello, The update with the fix included is available. Sincerely, Nettie, BillionDigital Team
GuPatrolOh3
15 Posts
GuPatrolOh3 posted this 16 August 2017

Has this been tested?
Upgraded to 418 with Form Validation Enabled prevents items being added to the cart.
Please urgently fix.

Has this been tested? Upgraded to 418 with Form Validation Enabled prevents items being added to the cart. Please urgently fix.
Support Team
Support Team posted this 16 August 2017

GuPatrolOh3,

Yes, it was tested and there was no such issue as described. Could you please create a new private topic and provide temporary access to your website for investigation?

Sincerely,
Nettie,
BillionDigital Team

**GuPatrolOh3**, Yes, it was tested and there was no such issue as described. Could you please create a new private topic and provide temporary access to your website for investigation? Sincerely, Nettie, BillionDigital Team
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