Unable to login with latest update

frederic11
105 Posts
frederic11 posted this 19 August 2017

Hello,
i just make the latest update now, in Joomla, and now i can't login in the Themler admin for save my changes...

Regards

Hello, i just make the latest update now, in Joomla, and now i can't login in the Themler admin for save my changes... Regards

Last edited 19 August 2017 by frederic11

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Support Team
Support Team posted this 19 August 2017

Hello,

What happens when you try to log in? Is there any error message?

Sincerely,
Nettie,
BillionDigital Team

Hello, What happens when you try to log in? Is there any error message? Sincerely, Nettie, BillionDigital Team
frederic11
105 Posts
frederic11 posted this 20 August 2017

When i click on the login button, the popup appear and disappear in 1 second. Impossible to login

When i click on the login button, the popup appear and disappear in 1 second. Impossible to login
Support Team
Support Team posted this 21 August 2017

Hi,

You work oline? Clear the browser cache. Then open in different tabs themler.com and themler.io and log into the both sites.
If it is in the desktop application, clear the app cache (http://answers.themler.io/articles/14063/how-to-clear-appcache) and try again.

Sincerely,
Hella

Hi, You work oline? Clear the browser cache. Then open in different tabs themler.com and themler.io and log into the both sites. If it is in the desktop application, clear the app cache (http://answers.themler.io/articles/14063/how-to-clear-appcache) and try again. Sincerely, Hella
frederic11
105 Posts
frederic11 posted this 21 August 2017

Hi,

yes, it is ok now, i have do what you said.

Thanks, regards.

Hi, yes, it is ok now, i have do what you said. Thanks, regards.
Support Team
Support Team posted this 22 August 2017

Hello Frédéric,

Thanks for letting us know. Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Hello Frédéric, Thanks for letting us know. Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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