Themler Downtime

Gwe Cambrian Web
10 Posts
Gwe Cambrian Web posted this 31 August 2017

IT seems to me that Themler servers are going down alarmingly often.

Could someone comment on this please and explain the downtime, and whether they were planned or not?

Thank you,

Emlyn

IT seems to me that Themler servers are going down alarmingly often. Could someone comment on this please and explain the downtime, and whether they were planned or not? Thank you, Emlyn
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Support Team
Support Team posted this 31 August 2017

Hello Emlyn,

The fact is that we are moving to a new domain - themler.io, and because of technical works being conducted on servers there can be issues. We are sorry for temporary inconvenience caused by this.

Sincerely,
Nettie,
BillionDigital Team

Hello Emlyn, The fact is that we are moving to a new domain - themler.io, and because of technical works being conducted on servers there can be issues. We are sorry for temporary inconvenience caused by this. Sincerely, Nettie, BillionDigital Team
Gwe Cambrian Web
10 Posts
Gwe Cambrian Web posted this 31 August 2017

Hi Nettie,

This explains it but I would like to register complaint about this.

We have had a few days where we are unable to actually use themler and we've missed a deadline before now.

Do you have a chedule of works where we may experience downtime?

Emlyn

Hi Nettie, This explains it but I would like to register complaint about this. We have had a few days where we are unable to actually use themler and we've missed a deadline before now. Do you have a chedule of works where we may experience downtime? Emlyn
Support Team
Support Team posted this 01 September 2017

Hi,

Actually it should be finished by now. Please let us know if the issue happens again.
Once again sorry for the inconvenience.

Sincerely,
Hella

Hi, Actually it should be finished by now. Please let us know if the issue happens again. Once again sorry for the inconvenience. Sincerely, Hella
Gwe Cambrian Web
10 Posts
Gwe Cambrian Web posted this 01 September 2017

OK thank you.

Emlyn

OK thank you. Emlyn
Support Team
Support Team posted this 01 September 2017

You are welcome! Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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