Cannot install or uninstall

robyn
1 Posts
robyn posted this 6 days ago

Haven't used themler in a long while. (actually never used it, just artisteer but I did have it installed) Since the last time I opened Themler, I upgraded to windows 10.
Now I cannot open the program, just gives gray blank page. Says port 12080 is used when I try to reinstall it.
so I upgraded and downloaded new version. Cannot install because it says the port is used.
so I tried uninstalling the old version, however it is not listed in the programs uninstall area of control panel.
so now I've just spent $99, and cannot open upgrade install or uninstall.
what do I do?

Haven't used themler in a long while. (actually never used it, just artisteer but I did have it installed) Since the last time I opened Themler, I upgraded to windows 10. Now I cannot open the program, just gives gray blank page. Says port 12080 is used when I try to reinstall it. so I upgraded and downloaded new version. Cannot install because it says the port is used. so I tried uninstalling the old version, however it is not listed in the programs uninstall area of control panel. so now I've just spent $99, and cannot open upgrade install or uninstall. what do I do?
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Support Team
Support Team posted this 5 days ago

Hello,

We have asnwered you in your private topic.

Sincerely,
Nettie,
BillionDigital Team

Hello, We have asnwered you in your private topic. Sincerely, Nettie, BillionDigital Team
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