Help, the program does not start

apsite
8 Posts
apsite posted this 23 November 2017

Please wait...Themler Diagnostics Log
Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket.

INFO:Version files finded:
INFO: C:\PROGRA~3\Themler\1.0.319.25.ver
INFO:Check free disk space...
INFO:Check Services...
ERROR:Apache service isn't started
INFO:Check Files...
ERROR:Can't find path C:\PROGRA~3\Themler\db_data (DB_DATA_DIR)
INFO:Check HTTP Server...
INFO:Check INI Files...
INFO:No errors!

======== Content of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
��� � ���ன�⢥ C ����� ���� ���⥬�
��਩�� ����� ⮬�: DE96-5B25

����ন��� ����� C:\Program Files (x86)\Themler\bin

23.11.2017 21:05 <dir> .
23.11.2017 21:05 <dir> ..
23.11.2017 21:05 <dir> 7zip
23.11.2017 21:05 <dir> apache
23.11.2017 21:05 <dir> diagnostics
22.06.2016 14:18 1�402 install-apache.bat
22.06.2016 14:18 2�724 install-mysql.bat
23.11.2017 21:05 <dir> mysql
23.11.2017 21:05 <dir> php
22.06.2016 14:18 1�730 uninstall-apache.bat
22.06.2016 14:18 1�695 uninstall-mysql.bat
23.11.2017 21:05 <dir> _logs

           4 䠩���          7�551 ����
           8 �����  63�225�733�120 ���� ᢮�����

creating logs just in case
�������� ��� 䠩� C:\ProgramData\Themler 㦥 �������.
Created
Installing ThemlerMySql
1:Service successful
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
��� � ���ன�⢥ C ����� ���� ���⥬�
��਩�� ����� ⮬�: DE96-5B25

����ন��� ����� C:\Program Files (x86)\Themler\bin

23.11.2017 21:05 <dir> .
23.11.2017 21:05 <dir> ..
23.11.2017 21:05 <dir> 7zip
23.11.2017 21:05 <dir> apache
23.11.2017 21:05 <dir> diagnostics
22.06.2016 14:18 1�402 install-apache.bat
22.06.2016 14:18 2�724 install-mysql.bat
23.11.2017 21:05 <dir> mysql
23.11.2017 21:05 <dir> php
22.06.2016 14:18 1�730 uninstall-apache.bat
22.06.2016 14:18 1�695 uninstall-mysql.bat
23.11.2017 21:05 <dir> _logs

           4 䠩���          7�551 ����
           8 �����  63�226�167�296 ���� ᢮�����

creating logs just in case
�������� ��� 䠩� C:\ProgramData\Themler 㦥 �������.
�������� ��� 䠩� C:\ProgramData\Themler\logs 㦥 ���

======== End of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========

ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log

ERROR:Unable to find file C:\Users\APsite\AppData\Local\Themler\Themler_vbs.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\startup.php.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\error.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\access.log

ERROR:Unable to find file C:\ProgramData\Themler\logs\mysql\error.log

======== Content of file C:\Users\APsite\AppData\Local\Temp\themler_install.log ========
Starting onInit...
Starting uninstaller...
Uninstaller started
Starting onInit...
Calculating user folders for install...
Users folder for install calculated
onInit finished...
Starting main...
Copying cms data...
CMS data copied
Copying rest of files...
Rest of files copied
Copying dumps...
Dumps copied
Main finished
Adding firewall rules...
Firewall rules added
Replacing config files...
Config files replaced
Installing MySql...
MySql installed
Installing apache service...
Apache service installed
Creating link and icons...
Icons and links created...
Opening control panel...
Control panel opened
Creating shorcut...
Shortcut created

======== End of file C:\Users\APsite\AppData\Local\Temp\themler_install.log ========

ERROR:Unable to find file C:\Users\APsite\AppData\Roaming..\Local\Themler\ChromeData\chrome_debug.log

Please wait...Themler Diagnostics Log Please create a new support topic at 'http://answers.themler.com' and attach this log to your ticket. INFO:Version files finded: INFO: C:\PROGRA~3\Themler\1.0.319.25.ver INFO:Check free disk space... INFO:Check Services... ERROR:Apache service isn't started INFO:Check Files... ERROR:Can't find path C:\PROGRA~3\Themler\db_data (DB_DATA_DIR) INFO:Check HTTP Server... INFO:Check INI Files... INFO:No errors! ======== Content of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== Program files detected C:\Program Files (x86) Must be on program files\themler\bin ��� � ���ன�⢥ C ����� ���� ���⥬� ��਩�� ����� ⮬�: DE96-5B25 ����ন��� ����� C:\Program Files (x86)\Themler\bin 23.11.2017 21:05 &lt;dir&gt; . 23.11.2017 21:05 &lt;dir&gt; .. 23.11.2017 21:05 &lt;dir&gt; 7zip 23.11.2017 21:05 &lt;dir&gt; apache 23.11.2017 21:05 &lt;dir&gt; diagnostics 22.06.2016 14:18 1�402 install-apache.bat 22.06.2016 14:18 2�724 install-mysql.bat 23.11.2017 21:05 &lt;dir&gt; mysql 23.11.2017 21:05 &lt;dir&gt; php 22.06.2016 14:18 1�730 uninstall-apache.bat 22.06.2016 14:18 1�695 uninstall-mysql.bat 23.11.2017 21:05 &lt;dir&gt; _logs 4 䠩��� 7�551 ���� 8 ����� 63�225�733�120 ���� ᢮����� creating logs just in case �������� ��� 䠩� C:\ProgramData\Themler 㦥 �������. Created Installing ThemlerMySql 1:Service successful Program files detected C:\Program Files (x86) Must be on program files\themler\bin ��� � ���ன�⢥ C ����� ���� ���⥬� ��਩�� ����� ⮬�: DE96-5B25 ����ন��� ����� C:\Program Files (x86)\Themler\bin 23.11.2017 21:05 &lt;dir&gt; . 23.11.2017 21:05 &lt;dir&gt; .. 23.11.2017 21:05 &lt;dir&gt; 7zip 23.11.2017 21:05 &lt;dir&gt; apache 23.11.2017 21:05 &lt;dir&gt; diagnostics 22.06.2016 14:18 1�402 install-apache.bat 22.06.2016 14:18 2�724 install-mysql.bat 23.11.2017 21:05 &lt;dir&gt; mysql 23.11.2017 21:05 &lt;dir&gt; php 22.06.2016 14:18 1�730 uninstall-apache.bat 22.06.2016 14:18 1�695 uninstall-mysql.bat 23.11.2017 21:05 &lt;dir&gt; _logs 4 䠩��� 7�551 ���� 8 ����� 63�226�167�296 ���� ᢮����� creating logs just in case �������� ��� 䠩� C:\ProgramData\Themler 㦥 �������. �������� ��� 䠩� C:\ProgramData\Themler\logs 㦥 ��� ======== End of file C:\Program Files (x86)\Themler\bin\_logs\bat_exec.log ======== ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log ERROR:Unable to find file C:\Users\APsite\AppData\Local\Themler\Themler_vbs.log ERROR:Unable to find file C:\ProgramData\Themler\logs\startup.php.log ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\error.log ERROR:Unable to find file C:\ProgramData\Themler\logs\apache\access.log ERROR:Unable to find file C:\ProgramData\Themler\logs\mysql\error.log ======== Content of file C:\Users\APsite\AppData\Local\Temp\themler_install.log ======== Starting onInit... Starting uninstaller... Uninstaller started Starting onInit... Calculating user folders for install... Users folder for install calculated onInit finished... Starting main... Copying cms data... CMS data copied Copying rest of files... Rest of files copied Copying dumps... Dumps copied Main finished Adding firewall rules... Firewall rules added Replacing config files... Config files replaced Installing MySql... MySql installed Installing apache service... Apache service installed Creating link and icons... Icons and links created... Opening control panel... Control panel opened Creating shorcut... Shortcut created ======== End of file C:\Users\APsite\AppData\Local\Temp\themler_install.log ======== ERROR:Unable to find file C:\Users\APsite\AppData\Roaming\..\Local\Themler\ChromeData\chrome_debug.log
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1 Comments
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Support Team
Support Team posted this 24 November 2017

Hello,

Looks like Themler was not installed properly. Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Looks like Themler was not installed properly. Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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