HTML5 Editor not start - Error

Jörg Vierling
15 Posts
Jörg Vierling posted this 25 November 2017

Hi,
themler for Joomla works fine, but not for HTML5.
When I start it it works, but if I klick on a "untitled Projekt" it tells me Themler would be aktualising to the new verson and a second popup tells me a bug. See the picture.
Best regards Joerg from Berlin

Hi, themler for Joomla works fine, but not for HTML5. When I start it it works, but if I klick on a "untitled Projekt" it tells me Themler would be aktualising to the new verson and a second popup tells me a bug. See the picture. Best regards Joerg from Berlin
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Support Team
Support Team posted this 25 November 2017

Hi,

Is it a new fresh html theme? Do you have any other existing HTML themes? Do they work?
Could you please start Themler Desktop, click F12 to open browse Console and reproduce the issue. The Console tab should display error message. Please provide a screenshot here.

If the issue happens with a blank you theme only and you do not have any other html themes please try the following solution:

  • open c:\ProgramData\Themler\hd_data\themler_[numbers]\ folder
  • find and rename /html folder
  • start Themler Desktop and Select HTML.

Does the issue continue?

Thank you,
Olivia

Hi, Is it a new fresh html theme? Do you have any other existing HTML themes? Do they work? Could you please start Themler Desktop, click F12 to open browse Console and reproduce the issue. The Console tab should display error message. Please provide a screenshot here. If the issue happens with a blank you theme only and you do not have any other html themes please try the following solution: - open `c:\ProgramData\Themler\hd_data\themler_[numbers]\` folder - find and rename `/html` folder - start Themler Desktop and Select HTML. Does the issue continue? Thank you, Olivia
Jörg Vierling
15 Posts
Jörg Vierling posted this 26 November 2017

Hi,
it works with an other theme but then it freeze and no more reaktions. Also update will running in a circle.

I dont have this pfad c:\ProgramData\Themler\hd_data\themler_[numbers]\ or connot finf it.

Best regards
Joerg

Hi, it works with an other theme but then it freeze and no more reaktions. Also update will running in a circle. I dont have this pfad c:\ProgramData\Themler\hd_data\themler_[numbers]\ or connot finf it. Best regards Joerg
Support Team
Support Team posted this 27 November 2017

Hello,

In your case the path should look like C:\ProgramData\Themler\hd_data\themler_2154048764\html.

Sincerely,
Nettie,
BillionDigital Team

Hello, In your case the path should look like `C:\ProgramData\Themler\hd_data\themler_2154048764\html`. Sincerely, Nettie, BillionDigital Team
johnvbalonos
3 Posts
johnvbalonos posted this 05 April 2018

I had a similar problem. Did you manage to solve it?

I had a similar problem. Did you manage to solve it?
Support Team
Support Team posted this 05 April 2018

Hello,

Have you tried to rename the /html folder?

Sincerely,
Nettie,
BillionDigital Team

Hello, Have you tried to rename the /html folder? Sincerely, Nettie, BillionDigital Team
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