some question

marwan.wehbe7
3 Posts
marwan.wehbe7 posted this 23 December 2017

dear sir
i had purshsed licences 49$ ;
i install themer in one web sites and its okay
i and install themler core plug in and its okay but the error message appear " your are not allow to customize this ...

...

dear sir i had purshsed licences 49$ ; i install themer in one web sites and its okay i and install themler core plug in and its okay but the error message appear " your are not allow to customize this ... ...
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4 Comments
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Support Team
Support Team posted this 24 December 2017

Hi,

You are using WP? Maybe you are trying to edit the theme in Customizer? It does not work with Themler, you need to use Themler tab in the left panel menu.
If that is not the case, please attach a screen shot of the error message.

Sincerely,
Hella

Hi, You are using WP? Maybe you are trying to edit the theme in Customizer? It does not work with Themler, you need to use Themler tab in the left panel menu. If that is not the case, please attach a screen shot of the error message. Sincerely, Hella
marwan.wehbe7
3 Posts
marwan.wehbe7 posted this 06 January 2018

dear sir
sorry for the late , i install Themler core in compuleb.org
but themler in dashboard not appear ,and when import content " you are not allow to access this page.

dear sir sorry for the late , i install Themler core in compuleb.org but themler in dashboard not appear ,and when import content " you are not allow to access this page.
marwan.wehbe7
3 Posts
marwan.wehbe7 posted this 06 January 2018

hi this is the picture

hi this is the picture
Support Team
Support Team posted this 09 January 2018

Hi,

Please try to reinstall the theme once again and also disable all the plug-ins on your site. Then check the permissions. Should be like in the article below:
http://answers.themler.io/articles/65488/troubleshooting-read-first

Sincerely,
Hella

Hi, Please try to reinstall the theme once again and also disable all the plug-ins on your site. Then check the permissions. Should be like in the article below: http://answers.themler.io/articles/65488/troubleshooting-read-first Sincerely, Hella
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