Not able to load Themler on Mac

cynthia4
9 Posts
cynthia4 posted this 09 January 2018

Hi,

I'm getting a database error message when I try to load Themler on my Mac. What do I do?

Hi, I'm getting a database error message when I try to load Themler on my Mac. What do I do?
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7 Comments
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Support Team
Support Team posted this 09 January 2018

Hello,

Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew.
Let us know if the issue persists.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please make sure to backup all the created themes from the folder on your computer, the path is shown in the Theme Management screen after selecting some CMS. Or click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder. Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Let us know if the issue persists. Sincerely, Nettie, BillionDigital Team
cynthia4
9 Posts
cynthia4 posted this 09 January 2018

Thanks for your reply. There seems to be a specific problem with choosing Wordpress for Mac.

Thanks for your reply. There seems to be a specific problem with choosing Wordpress for Mac.
Support Team
Support Team posted this 10 January 2018

Hello,

Do you mean that you have followed the steps above and the issue is still present with Wordpress?

Sincerely,
Nettie,
BillionDigital Team

Hello, Do you mean that you have followed the steps above and the issue is still present with Wordpress? Sincerely, Nettie, BillionDigital Team
cynthia4
9 Posts
cynthia4 posted this 10 January 2018

Hi,

I reinstalled Themler as I could not find the GO link in the menu when on the theme management screen. As soon as I select Wordpress I get a error in database message.

Hi, I reinstalled Themler as I could not find the GO link in the menu when on the theme management screen. As soon as I select Wordpress I get a error in database message.
Support Team
Support Team posted this 10 January 2018

Hello,

Could you please try to remove Themler folder from the Library? Go button is not in Themler, but on the Mac itself. You may search for an alternative way to access the Library.

Sincerely,
Nettie,
BillionDigital Team

Hello, Could you please try to remove Themler folder from the Library? Go button is not in Themler, but on the Mac itself. You may search for an alternative way to access the Library. Sincerely, Nettie, BillionDigital Team
cynthia4
9 Posts
cynthia4 posted this 10 January 2018

HI,

Now it works with Wordpress.

HI, Now it works with Wordpress.
Support Team
Support Team posted this 11 January 2018

Hi,

Nice to hear that. Let us know if you need our further help.

Sincerely,
Hella

Hi, Nice to hear that. Let us know if you need our further help. Sincerely, Hella
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