Footer widget area information corrupted (after update ?)

ph_denis2000
5 Posts
ph_denis2000 posted this 2 weeks ago

Hello,

I have an inconsistency between the number of footer widget areas actually present in the theme (3) and the number and the number of footer widget areas displayed by the themler (4: "Première zone, Deuxième zone, Troisième zone, Quatrième zone)

Footer-widget-areas-info-corrupted.png

It is possible that this problem has appeared since the theme update by themler but I am not sure because this update was made at least a month ago. It is anyway too late to reinstall the backup copy before the update

In the wordpress widget menu, I have the following screen:

Third-footer-widget-area-not-really-exist.png

But when displaying on the site, only area 1, 2 and 4 appear. Never area 3

Footer-widget-areas-on-website.png

I tried to delete and recreate all footer widget areas but I still have the same problem

Could you help me to solve this problem?

Herewith the zip file of the concerned wordpress theme (CTE-6.ZIP)

Best regards,

Philippe

Hello, I have an inconsistency between the number of footer widget areas actually present in the theme (3) and the number and the number of footer widget areas displayed by the themler (4: "Première zone, Deuxième zone, Troisième zone, Quatrième zone) !Footer-widget-areas-info-corrupted.png! It is possible that this problem has appeared since the theme update by themler but I am not sure because this update was made at least a month ago. It is anyway too late to reinstall the backup copy before the update In the wordpress widget menu, I have the following screen: !Third-footer-widget-area-not-really-exist.png! But when displaying on the site, only area 1, 2 and 4 appear. Never area 3 !Footer-widget-areas-on-website.png! I tried to delete and recreate all footer widget areas but I still have the same problem Could you help me to solve this problem? Herewith the zip file of the concerned wordpress theme (CTE-6.ZIP) Best regards, Philippe
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7 Comments
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Support Team
Support Team posted this 2 weeks ago

Hi,

Please export the theme with the editor and content included and attach it to the ticket again.

Sincerely,
Hella

Hi, Please export the theme with the editor and content included and attach it to the ticket again. Sincerely, Hella
ph_denis2000
5 Posts
ph_denis2000 posted this 2 weeks ago

Thanks for your quick response.

Here is the requested file

Best regards,

Philippe

Thanks for your quick response. Here is the requested file Best regards, Philippe
Support Team
Support Team posted this 2 weeks ago

Hello,

At the moment there are 3 Footer widget areas in your theme. The screenshot "Footer-widget-areas-info-corrupted.png" shows just widget area name selection. It doesn't mean that all four widget areas should exist. How many widget areas are supposed to be output widgets?

Sincerely,
Nettie,
BillionDigital Team

Hello, At the moment there are 3 Footer widget areas in your theme. The screenshot "Footer-widget-areas-info-corrupted.png" shows just widget area name selection. It doesn't mean that all four widget areas should exist. How many widget areas are supposed to be output widgets? Sincerely, Nettie, BillionDigital Team
ph_denis2000
5 Posts
ph_denis2000 posted this 2 weeks ago

Hello,

There are 3 footer widget areas supposed to be output widgets but the 3 working areas are the one, two and ... four !?

footer-widget-areas-three-not-real-area.png

One-two-four.png

Best regards,

Philippe

Hello, There are 3 footer widget areas supposed to be output widgets but the 3 working areas are the one, two and ... four !? !footer-widget-areas-three-not-real-area.png! !One-two-four.png! Best regards, Philippe
Support Team
Support Team posted this 2 weeks ago

Hi Philippe,

Just change the most right widget area into the Third Area:

i485.png

Sincerely,
Nettie,
BillionDigital Team

Hi Philippe, Just change the most right widget area into the Third Area: !i485.png! Sincerely, Nettie, BillionDigital Team
ph_denis2000
5 Posts
ph_denis2000 posted this 2 weeks ago

Hello,

Thank you for the solution. It works. I have now widgets areas 1, 2, 3 filled and displayed on the screen (and widget area 4 not displayed)

Best regards,

Philippe

Hello, Thank you for the solution. It works. I have now widgets areas 1, 2, 3 filled and displayed on the screen (and widget area 4 not displayed) Best regards, Philippe
Support Team
Support Team posted this 2 weeks ago

Philippe, you are welcome! Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

Philippe, you are welcome! Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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