Hooks problem

CalamarsCompany!
27 Posts
CalamarsCompany! posted this 07 February 2018

Hi,

I have a module that is related with two hooks "displayAdminProductsExtra" and "displayRightColumnProduct" and can not be changed.

The Themler template do not display the module, so I thought I must add one of these hook to product detail page. So I selected "Insert" > "Prestashop Hooks" > "Hook Right Column" but it doesnt work.

Can you help me?

Hi, I have a module that is related with two hooks "displayAdminProductsExtra" and "displayRightColumnProduct" and can not be changed. The Themler template do not display the module, so I thought I must add one of these hook to product detail page. So I selected "Insert" > "Prestashop Hooks" > "Hook Right Column" but it doesnt work. Can you help me?
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CalamarsCompany!
27 Posts
CalamarsCompany! posted this 12 February 2018

Hi, Do you have any answer about this?

Hi, Do you have any answer about this?
Support Team
Support Team posted this 13 February 2018

Hi,

Sorry for the delay.
The Hook Right Column control creates the displayRightColumn hook.
I've tested this hook with PS "Customer loyalty and rewards" module and it works ok:

ps-right-product-hook.png

Did you test this module with the default PS theme?

Thank you,
Olivia

Hi, Sorry for the delay. The Hook Right Column control creates the displayRightColumn hook. I've tested this hook with PS "Customer loyalty and rewards" module and it works ok: !ps-right-product-hook.png! Did you test this module with the default PS theme? Thank you, Olivia
CalamarsCompany!
27 Posts
CalamarsCompany! posted this 14 February 2018

Hi Olivia,

In attached image you can see the hook in themler and the hook in Prestashop. if I'm not mistaken the modules "paypal", "Blog Pro" and "Comentarios sobre el producto" should be displayed in the hook, but are not displayed.

pc2.jpg

Thanks for your help. Best regards,

Hi Olivia, In attached image you can see the hook in themler and the hook in Prestashop. if I'm not mistaken the modules "paypal", "Blog Pro" and "Comentarios sobre el producto" should be displayed in the hook, but are not displayed. !pc2.jpg! Thanks for your help. Best regards,
CalamarsCompany!
27 Posts
CalamarsCompany! posted this 16 February 2018

Hi,

Any news about this question?

Best regards,

Hi, Any news about this question? Best regards,
CalamarsCompany!
27 Posts
CalamarsCompany! posted this 07 March 2018

Hello,

I have a proyect in course, and i thought that I had bought a software with a support, but 3 week to answer a question I thin that it´s a lot time.

I need your help because "themler" have a lot of "bug problems" and I need resolv thems.

Could you give me support or will I have to change my template after 8 weeks of development?

Hello, I have a proyect in course, and i thought that I had bought a software with a support, but 3 week to answer a question I thin that it´s a lot time. I need your help because "themler" have a lot of "bug problems" and I need resolv thems. Could you give me support or will I have to change my template after 8 weeks of development?
Support Team
Support Team posted this 07 March 2018

Hi,

Sorry for the delay. I asked our developers to check this issue previously but have not received a response from them yet.
Does the issue happen with other hooks?
As I can see PS caching is disabled but do you have some server caching?
Could you please check php error logs. Are there any error messages?

Thank you,
Olivia

Hi, Sorry for the delay. I asked our developers to check this issue previously but have not received a response from them yet. Does the issue happen with other hooks? As I can see PS caching is disabled but do you have some server caching? Could you please check php error logs. Are there any error messages? Thank you, Olivia
CalamarsCompany!
27 Posts
CalamarsCompany! posted this 07 March 2018

Hi Olivia,

Thanks for your response.

I have not checked if it happens with other hooks but I have problems with:

https://answers.themler.io/questions/155574/product-rating => The problem now is that the module disappears from the hook and should be added again. This happen some times.

https://answers.themler.io/questions/156771/several-issues-with-themler-in-prestashop-1-6-1-18 => This happen some times.

I will ask to mi server support and I will tell you asap but I think that we have not server caching.

Please, see error log in attache file.

If you need further information do not hesitate to contact us.
Best regards,

Hi Olivia, Thanks for your response. I have not checked if it happens with other hooks but I have problems with: https://answers.themler.io/questions/155574/product-rating => The problem now is that the module disappears from the hook and should be added again. This happen some times. https://answers.themler.io/questions/156771/several-issues-with-themler-in-prestashop-1-6-1-18 => This happen some times. I will ask to mi server support and I will tell you asap but I think that we have not server caching. Please, see error log in attache file. If you need further information do not hesitate to contact us. Best regards,
CalamarsCompany!
27 Posts
CalamarsCompany! posted this 08 March 2018

Hi Olivia,

My server support confirms me that we have not server caching.

Regards

Hi Olivia, My server support confirms me that we have not server caching. Regards
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