Issue with new woocommerce 3.3.1: no subcategories anymore

engels
17 Posts
engels posted this 09 February 2018

Hi themler team,

there seems to be a strong issue with the new release of woocommerce 3.3.1.
The products template doesn't show any subcategories anymore.
Tested with another template everything works fine.

Maybe it has something to do with that changelog-item of wc:

3.3.1 – 2018-02-06
Fix – Added woocommerce_output_product_categories to replace woocommerce_product_subcategories function to prevent outdated

Please check this.

Thanks
Koepi

Hi themler team, there seems to be a strong issue with the new release of woocommerce 3.3.1. The products template doesn't show any subcategories anymore. Tested with another template everything works fine. Maybe it has something to do with that changelog-item of wc: 3.3.1 – 2018-02-06 Fix – Added woocommerce_output_product_categories to replace woocommerce_product_subcategories function to prevent outdated Please check this. Thanks Koepi
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11 Comments
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Support Team
Support Team posted this 09 April 2018

Hello,

The issue is fixed indeed. What is missing on your website is Category Name control for Subcategories. Please refer to our answer in your private ticket.

Sincerely,
Nettie,
BillionDigital Team

Hello, The issue is fixed indeed. What is missing on your website is Category Name control for Subcategories. Please refer to our answer in your private ticket. Sincerely, Nettie, BillionDigital Team
LGWeb
140 Posts
LGWeb posted this 08 April 2018

Same issue. I have updated Themler to the latest. Updated woocommerce. Created a ticket days ago. See my ticket.

Same issue. I have updated Themler to the latest. Updated woocommerce. Created a ticket days ago. See my ticket.
Support Team
Support Team posted this 21 February 2018

Hi,

We have released the beta update an hour ago. The fix is included in this update.

Sincerely,
Hella

Hi, We have released the beta update an hour ago. The fix is included in this update. Sincerely, Hella
engels
17 Posts
engels posted this 21 February 2018

Hi Olivia,

don't want to set you under pressure, but to fix this is urgent.
Several shops are live and don't work proper!
When do you launch the next release???

Thanks
Koepi

Hi Olivia, don't want to set you under pressure, but to fix this is urgent. Several shops are live and don't work proper! When do you launch the next release??? Thanks Koepi
Support Team
Support Team posted this 13 February 2018

Hi,

Our developers already created a fix for this issue. It will be available in the next Themler update.
Unfortunately it is difficult to provide a manual fix because there were a lot of changes.
We'll try to release the update in the near future. But unfortunately I cannot provide you with the release date yet.

Thank you,
Olivia

Hi, Our developers already created a fix for this issue. It will be available in the next Themler update. Unfortunately it is difficult to provide a manual fix because there were a lot of changes. We'll try to release the update in the near future. But unfortunately I cannot provide you with the release date yet. Thank you, Olivia
jflemmens
4 Posts
jflemmens posted this 13 February 2018

Can we know where your developers are regarding the fix? My e-commerce site has been unusable for two days and I don't want to make a roll back. As a reminder, I paid for something that is supposed to remain compatible.

Can we know where your developers are regarding the fix? My e-commerce site has been unusable for two days and I don't want to make a roll back. As a reminder, I paid for something that is supposed to remain compatible.
Support Team
Support Team posted this 12 February 2018

Hello Koepi,

Thank you for additional information. Our developers are investigating the issue, and will try to fix it as soon as possible.

Sincerely,
Nettie,
BillionDigital Team

Hello Koepi, Thank you for additional information. Our developers are investigating the issue, and will try to fix it as soon as possible. Sincerely, Nettie, BillionDigital Team
engels
17 Posts
engels posted this 12 February 2018

Hi Nettie and Olivia,

...settings for Category page display are still to show subcategories, or subcategories with products, aren't they?
--> yes, of course.
... are the products displayed? --> yes. Only subcategories aren't displayed.

Your are not the only one theme-designer with that problem. Lot of issue-descriptions in the web to be found.
WC 3.3 seemed to have massive problems with lot of themes. Few days later v 3.3.1 has been launched.
But that didn't solve themler issue.

I'm sure you will fix that.

Sucessful day
Koepi

Hi Nettie and Olivia, *...settings for Category page display are still to show subcategories, or subcategories with products, aren't they?* --> yes, of course. *... are the products displayed?* --> yes. Only subcategories aren't displayed. Your are not the only one theme-designer with that problem. Lot of issue-descriptions in the web to be found. WC 3.3 seemed to have massive problems with lot of themes. Few days later v 3.3.1 has been launched. But that didn't solve themler issue. I'm sure you will fix that. Sucessful day Koepi
Support Team
Support Team posted this 12 February 2018

Hi,

Our developers will check this issue. We'll let you know when we receive any news from them.

Thank you,
Olivia

Hi, Our developers will check this issue. We'll let you know when we receive any news from them. Thank you, Olivia
jflemmens
4 Posts
jflemmens posted this 11 February 2018

I have the same problem since upgrading to woocommerce 3.3.1. So I made an update of the theme but it does not solve anything.

More infos from System status:
theme/woocommerce/archive-product.php version 2.0.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/cart/cart.php version 3.1.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/loop/result-count.php version 3.0.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/loop/sale-flash.php,
theme/woocommerce/notices/error.php version 1.6.4 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/notices/notice.php,
theme/woocommerce/notices/success.php version 1.6.4 est obsolète. La version du noyau est 3.3.0,
theme/product-searchform.php version 2.5.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/single-product.php

I have the same problem since upgrading to woocommerce 3.3.1. So I made an update of the theme but it does not solve anything. ***More infos from System status:*** theme/woocommerce/archive-product.php version 2.0.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/cart/cart.php version 3.1.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/loop/result-count.php version 3.0.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/loop/sale-flash.php, theme/woocommerce/notices/error.php version 1.6.4 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/notices/notice.php, theme/woocommerce/notices/success.php version 1.6.4 est obsolète. La version du noyau est 3.3.0, theme/product-searchform.php version 2.5.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/single-product.php
Support Team
Support Team posted this 09 February 2018

Hello Koepi,

Thanks for letting us know, could you please specify if the issue has appeared right after updating wooCommerce, or also there was some Themler update applied in meantime? And the settings for Category page display are still to show subcategories, or subcategories with products, aren't they? Also - are the products displayed?

Sincerely,
Nettie,
BillionDigital Team

Hello Koepi, Thanks for letting us know, could you please specify if the issue has appeared right after updating wooCommerce, or also there was some Themler update applied in meantime? And the settings for Category page display are still to show subcategories, or subcategories with products, aren't they? Also - are the products displayed? Sincerely, Nettie, BillionDigital Team
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