Issue with new woocommerce 3.3.1: no subcategories anymore

engels
12 Posts
engels posted this 2 weeks ago

Hi themler team,

there seems to be a strong issue with the new release of woocommerce 3.3.1.
The products template doesn't show any subcategories anymore.
Tested with another template everything works fine.

Maybe it has something to do with that changelog-item of wc:

3.3.1 – 2018-02-06
Fix – Added woocommerce_output_product_categories to replace woocommerce_product_subcategories function to prevent outdated

Please check this.

Thanks
Koepi

Hi themler team, there seems to be a strong issue with the new release of woocommerce 3.3.1. The products template doesn't show any subcategories anymore. Tested with another template everything works fine. Maybe it has something to do with that changelog-item of wc: 3.3.1 – 2018-02-06 Fix – Added woocommerce_output_product_categories to replace woocommerce_product_subcategories function to prevent outdated Please check this. Thanks Koepi
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7 Comments
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Support Team
Support Team posted this 6 days ago

Hi,

Our developers already created a fix for this issue. It will be available in the next Themler update.
Unfortunately it is difficult to provide a manual fix because there were a lot of changes.
We'll try to release the update in the near future. But unfortunately I cannot provide you with the release date yet.

Thank you,
Olivia

Hi, Our developers already created a fix for this issue. It will be available in the next Themler update. Unfortunately it is difficult to provide a manual fix because there were a lot of changes. We'll try to release the update in the near future. But unfortunately I cannot provide you with the release date yet. Thank you, Olivia
jflemmens
4 Posts
jflemmens posted this 6 days ago

Can we know where your developers are regarding the fix? My e-commerce site has been unusable for two days and I don't want to make a roll back. As a reminder, I paid for something that is supposed to remain compatible.

Can we know where your developers are regarding the fix? My e-commerce site has been unusable for two days and I don't want to make a roll back. As a reminder, I paid for something that is supposed to remain compatible.
Support Team
Support Team posted this 1 weeks ago

Hello Koepi,

Thank you for additional information. Our developers are investigating the issue, and will try to fix it as soon as possible.

Sincerely,
Nettie,
BillionDigital Team

Hello Koepi, Thank you for additional information. Our developers are investigating the issue, and will try to fix it as soon as possible. Sincerely, Nettie, BillionDigital Team
engels
12 Posts
engels posted this 1 weeks ago

Hi Nettie and Olivia,

...settings for Category page display are still to show subcategories, or subcategories with products, aren't they?
--> yes, of course.
... are the products displayed? --> yes. Only subcategories aren't displayed.

Your are not the only one theme-designer with that problem. Lot of issue-descriptions in the web to be found.
WC 3.3 seemed to have massive problems with lot of themes. Few days later v 3.3.1 has been launched.
But that didn't solve themler issue.

I'm sure you will fix that.

Sucessful day
Koepi

Hi Nettie and Olivia, *...settings for Category page display are still to show subcategories, or subcategories with products, aren't they?* --> yes, of course. *... are the products displayed?* --> yes. Only subcategories aren't displayed. Your are not the only one theme-designer with that problem. Lot of issue-descriptions in the web to be found. WC 3.3 seemed to have massive problems with lot of themes. Few days later v 3.3.1 has been launched. But that didn't solve themler issue. I'm sure you will fix that. Sucessful day Koepi
Support Team
Support Team posted this 1 weeks ago

Hi,

Our developers will check this issue. We'll let you know when we receive any news from them.

Thank you,
Olivia

Hi, Our developers will check this issue. We'll let you know when we receive any news from them. Thank you, Olivia
jflemmens
4 Posts
jflemmens posted this 2 weeks ago

I have the same problem since upgrading to woocommerce 3.3.1. So I made an update of the theme but it does not solve anything.

More infos from System status:
theme/woocommerce/archive-product.php version 2.0.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/cart/cart.php version 3.1.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/loop/result-count.php version 3.0.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/loop/sale-flash.php,
theme/woocommerce/notices/error.php version 1.6.4 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/notices/notice.php,
theme/woocommerce/notices/success.php version 1.6.4 est obsolète. La version du noyau est 3.3.0,
theme/product-searchform.php version 2.5.0 est obsolète. La version du noyau est 3.3.0,
theme/woocommerce/single-product.php

I have the same problem since upgrading to woocommerce 3.3.1. So I made an update of the theme but it does not solve anything. ***More infos from System status:*** theme/woocommerce/archive-product.php version 2.0.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/cart/cart.php version 3.1.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/loop/result-count.php version 3.0.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/loop/sale-flash.php, theme/woocommerce/notices/error.php version 1.6.4 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/notices/notice.php, theme/woocommerce/notices/success.php version 1.6.4 est obsolète. La version du noyau est 3.3.0, theme/product-searchform.php version 2.5.0 est obsolète. La version du noyau est 3.3.0, theme/woocommerce/single-product.php
Support Team
Support Team posted this 2 weeks ago

Hello Koepi,

Thanks for letting us know, could you please specify if the issue has appeared right after updating wooCommerce, or also there was some Themler update applied in meantime? And the settings for Category page display are still to show subcategories, or subcategories with products, aren't they? Also - are the products displayed?

Sincerely,
Nettie,
BillionDigital Team

Hello Koepi, Thanks for letting us know, could you please specify if the issue has appeared right after updating wooCommerce, or also there was some Themler update applied in meantime? And the settings for Category page display are still to show subcategories, or subcategories with products, aren't they? Also - are the products displayed? Sincerely, Nettie, BillionDigital Team
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