Slow!!!

Basics in Motion
23 Posts
Basics in Motion posted this 26 March 2018

Dear Support

Can you please help me I have been using Themler for 4 weeks, great product! Unfortunately I have encountered a few issues, mainly the performance which is extremely slow and it will take me forever to complete the first stage of my project which comprises of around 30 pages, I have managed to complete around 4 in four weeks. I have attached diagnostics. I would appreciate it if you could look at this and let me know what the problem is as I assume Themler is not supposed to run this slowly.

Can you please respond asap

I have had to post this twice due to lack of response

Dear Support Can you please help me I have been using Themler for 4 weeks, great product! Unfortunately I have encountered a few issues, mainly the performance which is extremely slow and it will take me forever to complete the first stage of my project which comprises of around 30 pages, I have managed to complete around 4 in four weeks. I have attached diagnostics. I would appreciate it if you could look at this and let me know what the problem is as I assume Themler is not supposed to run this slowly. Can you please respond asap I have had to post this twice due to lack of response
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Bob the Goat
15 Posts
Bob the Goat posted this 26 March 2018

I'm not sure which version of Themler you're using, but I've found it to be a bit slow in general, but I have noticed the Desktop version is probably the fastest version available (compared to using it on a live web server).

It's important though to remember to make backups by exporting your theme with Themler included. You can't import your theme into another instance of Themler without having Themler bundled in with the theme. I've wiped Windows and re-installed Windows and lost some of my themes because I had the themes, but didn't think to include Themler in with them.

I'm not sure which version of Themler you're using, but I've found it to be a bit slow in general, but I have noticed the Desktop version is probably the fastest version available (compared to using it on a live web server). It's important though to remember to make backups by exporting your theme with Themler included. You can't import your theme into another instance of Themler without having Themler bundled in with the theme. I've wiped Windows and re-installed Windows and lost some of my themes because I had the themes, but didn't think to include Themler in with them.

Last edited 26 March 2018 by Bob the Goat

Basics in Motion
23 Posts
Basics in Motion posted this 26 March 2018

Hi Bob

Thanks for your response, I am using desktop HTML, it is an absolute pain, no assistance from support even though I have attached a diagnostics. I wish I was clever enough to build my own website then I wouldn't have this issue.

Cheers Helen

Hi Bob Thanks for your response, I am using desktop HTML, it is an absolute pain, no assistance from support even though I have attached a diagnostics. I wish I was clever enough to build my own website then I wouldn't have this issue. Cheers Helen
Support Team
Support Team posted this 27 March 2018

Hi,

Sorry for the delay in responding. Normally we respond in 1-3 business days.
In any case, the slowing down of the application performance may be caused by the different factors. On the desktop application it might be firewall, anti virus applications, browser extensions or not enough memory in general.
On the live site the problem may be in the server settings, site plug-ins and any other third-party extensions.

Sincerely,
Hella

Hi, Sorry for the delay in responding. Normally we respond in 1-3 business days. In any case, the slowing down of the application performance may be caused by the different factors. On the desktop application it might be firewall, anti virus applications, browser extensions or not enough memory in general. On the live site the problem may be in the server settings, site plug-ins and any other third-party extensions. Sincerely, Hella
Basics in Motion
23 Posts
Basics in Motion posted this 02 April 2018

Hello

Thank you for your response. I am not sure why Themler needs 5 Google Chrome Applications to run and yes it is using most of the memory on my PC.

Helen

Hello Thank you for your response. I am not sure why Themler needs 5 Google Chrome Applications to run and yes it is using most of the memory on my PC. Helen
Support Team
Support Team posted this 03 April 2018

Hi,

I can see your other case regarding the performance. We'll continue the discussion there.

Sincerely,
Hella

Hi, I can see your other case regarding the performance. We'll continue the discussion there. Sincerely, Hella
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