How do I disable Store Templates

gaatec
16 Posts
gaatec posted this 11 April 2018

How do I disable the "Store Templates" ?

I have a Joomla website with virtuemart, and does not want to use the Themler remplates for the Store.

I have in the "Template box" removed the store templates, but still have problems when I try to du a Themler update.
After clicking "Backup and Upgrade" I get the following message:

Ooops!
The VirtueMart license is required.
If Store Templates are not needed, please disable them in Theme Settings.

See attached screenshots.

What do I do next?

How do I disable the "Store Templates" ? I have a Joomla website with virtuemart, and does not want to use the Themler remplates for the Store. I have in the "Template box" removed the store templates, but still have problems when I try to du a Themler update. After clicking "Backup and Upgrade" I get the following message: Ooops! The VirtueMart license is required. If Store Templates are not needed, please disable them in Theme Settings. See attached screenshots. What do I do next?
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6 Comments
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lynnmonk
16 Posts
lynnmonk posted this 12 April 2018

I think that if you go to the top drop-down menu where the template pages are listed, you should see an option at the bottom to "Remove Store Templates"

I think that if you go to the top drop-down menu where the template pages are listed, you should see an option at the bottom to "Remove Store Templates"
Support Team
Support Team posted this 12 April 2018

Hi,

Does the issue still continue? Looks like the problem was that you subscription was expired. Now you have an active subscription and the update should proceed just fine.

Sincerely,
Hella

Hi, Does the issue still continue? Looks like the problem was that you subscription was expired. Now you have an active subscription and the update should proceed just fine. Sincerely, Hella
gaatec
16 Posts
gaatec posted this 12 April 2018

I did decide to renew Themler with a license that include the Virtuemart, so I do not have this problem anymore.

However, I was surprised to see that my license had expired, as I never got any notifications about such.
Also, I was able to login as usual and while using Themler I did not get any indication that the license had expired either.
Maybe it would be a good idea to notify customer when their license expire, and also within Themler give the correct errorcode.

I thought I had a valid Themlercode (without Virtuemart capabilities).
I therefore got confused when it looked like I had removed the store templates (see previously attached picture) , but still got the error messages that I had to disable the store templates. (Se other previously attached picture).

Reg.
Goran

I did decide to renew Themler with a license that include the Virtuemart, so I do not have this problem anymore. However, I was surprised to see that my license had expired, as I never got any notifications about such. Also, I was able to login as usual and while using Themler I did not get any indication that the license had expired either. Maybe it would be a good idea to notify customer when their license expire, and also within Themler give the correct errorcode. I thought I had a valid Themlercode (without Virtuemart capabilities). I therefore got confused when it looked like I had removed the store templates (see previously attached picture) , but still got the error messages that I had to disable the store templates. (Se other previously attached picture). Reg. Goran
Support Team
Support Team posted this 12 April 2018

Hi,

We do not notify when the subscription expires as you can continue to use Themler as usual except that you are not able to update the theme. The ability to save and export is functioning as usual after the subscription expires.

Sincerely,
Hella

Hi, We do not notify when the subscription expires as you can continue to use Themler as usual except that you are not able to update the theme. The ability to save and export is functioning as usual after the subscription expires. Sincerely, Hella
gaatec
16 Posts
gaatec posted this 12 April 2018

That sounds fair for us customers.
I will keep that in mind and ensure I check my subscription status first if I get a problem.

Thanks a lot,
Reg.
Gøran

That sounds fair for us customers. I will keep that in mind and ensure I check my subscription status first if I get a problem. Thanks a lot, Reg. Gøran
Support Team
Support Team posted this 12 April 2018

Hi,

You are welcome. Feel free to contact us in any other occasion.

Sincerely,
Hella

Hi, You are welcome. Feel free to contact us in any other occasion. Sincerely, Hella
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