Program not loading on desktop

Thom63
4 Posts
Thom63 posted this 5 days ago

I have installed this program twice and it still will not work!
i have attached the log from the diagnostic tool

I have installed this program twice and it still will not work! i have attached the log from the diagnostic tool
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5 Comments
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Support Team
Support Team posted this 3 days ago

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
Thom63
4 Posts
Thom63 posted this 3 days ago

I did all of the above steps and it still just sits there and spins and will not open...

I did all of the above steps and it still just sits there and spins and will not open...
Support Team
Support Team posted this 2 days ago

Hello,

Please try to run the URL like this in a browser - Chrome and Firefox:
http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/
The numbers instead of XXXXXXXXXX are individual and can be found at the path like C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx

Sincerely,
Nettie,
BillionDigital Team

Hello, Please try to run the URL like this in a browser - Chrome and Firefox: http://127.0.0.1:12080/themler_XXXXXXXXXX/startup/ The numbers instead of XXXXXXXXXX are individual and can be found at the path like `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx` Sincerely, Nettie, BillionDigital Team
zmirlinazim
3 Posts
zmirlinazim posted this 2 days ago

When I start some programs the program will start up normal, It shows up as running in the task bar I can even alt-tab and see the running program but I cant see the program on my desktop in order to interact with it. I have tried cascading all my windows it still will not show up. Ive tried right clicking the program on the task bar and selecting "move" that does not work. This only started when I installed windows 10. Some of the programs that wont show up are.

When I start some programs the program will start up normal, It shows up as running in the task bar I can even alt-tab and see the running program but I cant see the program on my desktop in order to interact with it. I have tried cascading all my windows it still will not show up. Ive tried right clicking the program on the task bar and selecting "move" that does not work. This only started when I installed windows 10. Some of the programs that wont show up are.
Support Team
Support Team posted this 2 days ago

Hello,

Themler should work without any issues with Windows 10. Do you use the latest version from themler.io/download? Did you please try to run in a browser as described above?

Sincerely,
Nettie,
BillionDigital Team

Hello, Themler should work without any issues with Windows 10. Do you use the latest version from themler.io/download? Did you please try to run in a browser as described above? Sincerely, Nettie, BillionDigital Team
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