Themler 502 error

Tafy
7 Posts
Tafy posted this 23 April 2018

Hi Getting error below when trying to save or refresh themes.

502 - Web server received an invalid response while acting as a gateway or proxy server.
There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.

Hi Getting error below when trying to save or refresh themes. 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.
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10 Comments
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Support Team
Support Team posted this 23 April 2018

Hello,

Thanks for reporting the issue. Our developers are working at it and will fix it as soon as possible.

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for reporting the issue. Our developers are working at it and will fix it as soon as possible. Sincerely, Nettie, BillionDigital Team
em es
3 Posts
em es posted this 23 April 2018

Same here... Error when I try to save.

Same here... Error when I try to save.

Last edited 23 April 2018 by em es

Support Team
Support Team posted this 23 April 2018

em es,

We are sorry for the issue and will let you know when it is fixed. Thank you for your patience.

Sincerely,
Nettie,
BillionDigital Team

**em es**, We are sorry for the issue and will let you know when it is fixed. Thank you for your patience. Sincerely, Nettie, BillionDigital Team
akrisanov
5 Posts
akrisanov posted this 23 April 2018

Is it linked with Telegram ban?
Can proxy or VPN solve the issue?

Is it linked with Telegram ban? Can proxy or VPN solve the issue?
em es
3 Posts
em es posted this 23 April 2018

Is it linked with Telegram ban?
Can proxy or VPN solve the issue?

No

> Is it linked with Telegram ban? > Can proxy or VPN solve the issue? No
Support Team
Support Team posted this 23 April 2018

Hello,

The issue has nothing to do with proxy or VPN, or Telegram. It can be related to the old Themler version used. It refers to the old themler.com domain name themler.com. This domain has has SSL certificate expired. We will try to extend the sertificate for some time. Still it is recommended to update the theme to the latest version that uses themler.io domain since a while ago.

Sincerely,
Nettie,
BillionDigital Team

Hello, The issue has nothing to do with proxy or VPN, or Telegram. It can be related to the old Themler version used. It refers to the old themler.com domain name themler.com. This domain has has SSL certificate expired. We will try to extend the sertificate for some time. Still it is recommended to update the theme to the latest version that uses themler.io domain since a while ago. Sincerely, Nettie, BillionDigital Team
akrisanov
5 Posts
akrisanov posted this 23 April 2018

I'm using 328 version. If I update it will the update go painlessly?

I'm using 328 version. If I update it will the update go painlessly?
Support Team
Support Team posted this 23 April 2018

Hello,

There should be no issues. Also, as a rule, a backup is created before updating theme. However you may also create a theme backup manually just in case. Let us know if still any issues appear in process.

Sincerely,
Nettie,
BillionDigital Team

Hello, There should be no issues. Also, as a rule, a backup is created before updating theme. However you may also create a theme backup manually just in case. Let us know if still any issues appear in process. Sincerely, Nettie, BillionDigital Team
em es
3 Posts
em es posted this 23 April 2018

This domain has has SSL certificate expired. We will try to extend the sertificate for some time.

TO be honest is some kind of joke that so big company as yours doesn`t care and forget to extend SSL. It should be basic thing for you.

> This domain has has SSL certificate expired. We will try to extend the sertificate for some time. TO be honest is some kind of joke that so big company as yours doesn`t care and forget to extend SSL. It should be basic thing for you.

Last edited 23 April 2018 by em es

Support Team
Support Team posted this 23 April 2018

Hello,

The fact is that we use another domain for quite a some time - themler.io. The old one can be referred to in rather old themes only.

Sincerely,
Nettie,
BillionDigital Team

Hello, The fact is that we use another domain for quite a some time - themler.io. The old one can be referred to in rather old themes only. Sincerely, Nettie, BillionDigital Team
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