Refund.

ahayes2
9 Posts
ahayes2 posted this 07 May 2018

I can't find the "contact us" section. I would like a refund. I have had this product a little over 24 hours and it is the worst. The product desktop version freezes constantly, the web versions freezes and can't upload the theme. I cannot edit the theme in WP. I had to uninstall and reinstall the desktop version 3 times and my theme still isn't finished. There is a limit on stock photos and then they're not even good stock photos. How on earth would y'all sell an unfinished product is beyond me. I want my money back! I decided to pick this over TemplateToaster because it was actually working better when I was testing it out. I liked how fast the drag and drop function worked over TT but it should not take 7 hours to create a simple one page WP site. This is just ridiculous.

I can't find the "contact us" section. I would like a refund. I have had this product a little over 24 hours and it is the worst. The product desktop version freezes constantly, the web versions freezes and can't upload the theme. I cannot edit the theme in WP. I had to uninstall and reinstall the desktop version 3 times and my theme still isn't finished. There is a limit on stock photos and then they're not even good stock photos. How on earth would y'all sell an unfinished product is beyond me. I want my money back! I decided to pick this over TemplateToaster because it was actually working better when I was testing it out. I liked how fast the drag and drop function worked over TT but it should not take 7 hours to create a simple one page WP site. This is just ridiculous.

Last edited 07 May 2018 by ahayes2

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Support Team
Support Team posted this 07 May 2018

Hi,

Usually we do not provide refunds as we allow the unlimited time trial so the customer could evaluate the product and make the informed decision.
In any case, we would like all our customers to stay pleased so we would be glad to help you with the issues you have. So please explain each issue in details so we could investigate.
As for the application being slow on the desktop. The reason may be some anti virus application, firewall or any other heavy processes running along with Themler. So try to switch off all the anti virus applications to see if that helps. And the issue also might be in the old hard drive or not fast CPU.
Regarding the issues with installing and editing the theme in WP. Have you read our documentation in the WP section:
http://answers.themler.io/categories/3910/wordpress-5

Sincerely,
Hella

Hi, Usually we do not provide refunds as we allow the unlimited time trial so the customer could evaluate the product and make the informed decision. In any case, we would like all our customers to stay pleased so we would be glad to help you with the issues you have. So please explain each issue in details so we could investigate. As for the application being slow on the desktop. The reason may be some anti virus application, firewall or any other heavy processes running along with Themler. So try to switch off all the anti virus applications to see if that helps. And the issue also might be in the old hard drive or not fast CPU. Regarding the issues with installing and editing the theme in WP. Have you read our documentation in the WP section: http://answers.themler.io/categories/3910/wordpress-5 Sincerely, Hella
ahayes2
9 Posts
ahayes2 posted this 07 May 2018

No. I would rather a refund. I already stated my issues with the product. I only had it for 24 hours. I purchased the product because it wasn't letting me download themes good themes. If that's what you call unlimited trial then that's inaccurate. There's no reason to have the product if I can't edit it in WP. I have clients. How will my clients edit the information if it forces them to also have this horrid product. I want my money back so I can get a product that actually works. I have a new windows 10 computer. The program froze constantly. I had to uninstall the program 3 times and the theme STILL isn't complete. I also have a windows 8 computer I tried it on, the same thing. When the desktop application wasn't working properly, I went to the web version and the same thing happened. It froze, it wouldn't pull in pieces of themes, just ran and then stopped. I wasted over 7 hours playing with this trying to get it to work. I want my money back to get a working tool.

No. I would rather a refund. I already stated my issues with the product. I only had it for 24 hours. I purchased the product because it wasn't letting me download themes good themes. If that's what you call unlimited trial then that's inaccurate. There's no reason to have the product if I can't edit it in WP. I have clients. How will my clients edit the information if it forces them to also have this horrid product. I want my money back so I can get a product that actually works. I have a new windows 10 computer. The program froze constantly. I had to uninstall the program 3 times and the theme STILL isn't complete. I also have a windows 8 computer I tried it on, the same thing. When the desktop application wasn't working properly, I went to the web version and the same thing happened. It froze, it wouldn't pull in pieces of themes, just ran and then stopped. I wasted over 7 hours playing with this trying to get it to work. I want my money back to get a working tool.
ahayes2
9 Posts
ahayes2 posted this 07 May 2018

Also, I turned off all my firewalls, virus applications because when you run the desktop application it doesn't have a logo. Just a question mark. Refund me.

Also, I turned off all my firewalls, virus applications because when you run the desktop application it doesn't have a logo. Just a question mark. Refund me.
ahayes2
9 Posts
ahayes2 posted this 07 May 2018

Where is the documentation that says how to actually set up the WP theme correctly so people can edit it? If I'm forced to keep it I want proper documentation. I haven't found anything but hundreds of questions with people saying they can't edit the theme

Where is the documentation that says how to actually set up the WP theme correctly so people can edit it? If I'm forced to keep it I want proper documentation. I haven't found anything but hundreds of questions with people saying they can't edit the theme
ahayes2
9 Posts
ahayes2 posted this 09 May 2018

So no answer from Support? Send me the correct information on how to use the product properly so I can edit the theme in WordPress

So no answer from Support? Send me the correct information on how to use the product properly so I can edit the theme in WordPress
JEEBEE
6 Posts
JEEBEE posted this 11 May 2018

Installing Themler on WordPress is really simple.. I hope that part of your post was a joke..

  1. Upload theme to WordPress en activate it just like a normal theme.
  2. DONE!

Installing Themler on WordPress is really simple.. I hope that part of your post was a joke.. 1. Upload theme to WordPress en activate it just like a normal theme. 2. DONE!
Support Team
Support Team posted this 11 May 2018

Hi,

Sorry for the delay in responding. Please refer to the following article:
http://answers.themler.io/articles/54923/getting-started-with-themler-for-wordpress

You can read the articles linked in that page and also watch the demo video.
As for the editing. Please note that if you edit the article content inside Themler, then it will be converted into the shortcodes. If you need to edit the content visually inside WP admin, then do not use Themler for the content editing. That is mentioned in the demo video also.

Sincerely,
Hella

Hi, Sorry for the delay in responding. Please refer to the following article: http://answers.themler.io/articles/54923/getting-started-with-themler-for-wordpress You can read the articles linked in that page and also watch the demo video. As for the editing. Please note that if you edit the article content inside Themler, then it will be converted into the shortcodes. If you need to edit the content visually inside WP admin, then do not use Themler for the content editing. That is mentioned in the demo video also. Sincerely, Hella
ahayes2
9 Posts
ahayes2 posted this 11 May 2018

I read the articles and watched the videos. What I am saying is, I cannot edit the theme in WordPress. It gives the error saying I do not have permissions. I have to go to the themler application every time to edit things. I create WP themes for clients. They would like to edit this on their own without themler - I was told before I purchased this that this was true. Now I have the product and it is not true. Give me my refund.

I read the articles and watched the videos. What I am saying is, I cannot edit the theme in WordPress. It gives the error saying I do not have permissions. I have to go to the themler application every time to edit things. I create WP themes for clients. They would like to edit this on their own without themler - I was told before I purchased this that this was true. Now I have the product and it is not true. Give me my refund.
ahayes2
9 Posts
ahayes2 posted this 12 May 2018

there isn't a way for me to even create a subscribe list correctly. please just refund me so I can get a product that actually functions.

there isn't a way for me to even create a subscribe list correctly. please just refund me so I can get a product that actually functions.
ahayes2
9 Posts
ahayes2 posted this 12 May 2018

I have filed a complaint with the FTC and BBB because this is completely ridiculous. I explained why I wanted my refund in a timely matter -wasn't even the full 24 hours of having the product-, gave examples, requested information on how to resolve the problem, searched the forum, read articles, watched videos, and still haven't received a refund, or even support on the issue.

I have filed a complaint with the FTC and BBB because this is completely ridiculous. I explained why I wanted my refund in a timely matter -wasn't even the full 24 hours of having the product-, gave examples, requested information on how to resolve the problem, searched the forum, read articles, watched videos, and still haven't received a refund, or even support on the issue.
Support Team
Support Team posted this 14 May 2018

Hi,

Sorry for the delay. We usually respond in 1-3 business days. As I see from your screen shot, you have tried to use the WP Customizer to edit the theme. Themler is a stand alone editor and the theme cannot be edited in the Customuzer. As explained in the instructions I have provided, you need to press the Themler tab in the left panel:
http://prntscr.com/jhkknv

Sincerely,
Hella

Hi, Sorry for the delay. We usually respond in 1-3 business days. As I see from your screen shot, you have tried to use the WP Customizer to edit the theme. Themler is a stand alone editor and the theme cannot be edited in the Customuzer. As explained in the instructions I have provided, you need to press the Themler tab in the left panel: http://prntscr.com/jhkknv Sincerely, Hella
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