Thelmer Mac app syas Oops The Joomla Licence has expired

sales66
29 Posts
sales66 posted this 2 weeks ago

Hi.

I have an active account with Themler, but when I try to create a new template using the Mac App, when I click the Save button. I am told my licence has expired, when it was renewed in March?

Regards Dave

Hi. I have an active account with Themler, but when I try to create a new template using the Mac App, when I click the Save button. I am told my licence has expired, when it was renewed in March? Regards Dave
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4 Comments
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Support Team
Support Team posted this 2 weeks ago

Hi,

Please attach a screen shot of the error message. Also check that you are logged in while saving.

Sincerely,
Hella

Hi, Please attach a screen shot of the error message. Also check that you are logged in while saving. Sincerely, Hella
sales66
29 Posts
sales66 posted this 2 weeks ago

Hi.

Screen shot attached. I am logged in and can see my previous created designs, but the account says Sales33 but my account is sales66

Hi. Screen shot attached. I am logged in and can see my previous created designs, but the account says Sales33 but my account is sales66
sales66
29 Posts
sales66 posted this 2 weeks ago

It is working now. Logged out, then back in again and all fine?

It is working now. Logged out, then back in again and all fine?
Support Team
Support Team posted this 2 weeks ago

Hi,

Maybe you have logged in with another account some time ago. Try to clear the saved passwords for the Themler site and then log in again.

Sincerely,
Hella

Hi, Maybe you have logged in with another account some time ago. Try to clear the saved passwords for the Themler site and then log in again. Sincerely, Hella
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