Image missing and different layout on Chrome & Firefox

sales66
33 Posts
sales66 posted this 09 May 2018

Hi.

I am creating a new site on https://entertainers4u.co.uk/
However the banner below the menu bar is not showing. Also on Firefox the white box is below the words "EVENT PLANNING SERVICE" (Images attached"

Can anyone advise why the top image is not showing and also why the layout is different between the 2 browsers and how to fix this issue?

Regards Dave

Hi. I am creating a new site on https://entertainers4u.co.uk/ However the banner below the menu bar is not showing. Also on Firefox the white box is below the words "EVENT PLANNING SERVICE" (Images attached" Can anyone advise why the top image is not showing and also why the layout is different between the 2 browsers and how to fix this issue? Regards Dave
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Support Team
Support Team posted this 10 May 2018

Hi,

The problem with the image may be related to some optimizer plug-in. It adds the class name to the image container that makes it transparent. Try to disable that plug-in and see if that helps. In other case we may add the custom CSS code.
As for the white box issue. FF has some problems with the flex display and negative margins that you use in the column. Try to set the column display option to relative. If that does not help, provide an access to the site back end, we'll try to review the settings in the theme.

Sincerely,
Hella

Hi, The problem with the image may be related to some optimizer plug-in. It adds the class name to the image container that makes it transparent. Try to disable that plug-in and see if that helps. In other case we may add the custom CSS code. As for the white box issue. FF has some problems with the flex display and negative margins that you use in the column. Try to set the column display option to `relative`. If that does not help, provide an access to the site back end, we'll try to review the settings in the theme. Sincerely, Hella
sales66
33 Posts
sales66 posted this 10 May 2018

Hi Hella.

I disabled the JCH Plugin and this fixed the issue. Not sure how to get it to work with the JCH plugin activated though?

Regards Dave

Hi Hella. I disabled the JCH Plugin and this fixed the issue. Not sure how to get it to work with the JCH plugin activated though? Regards Dave
Support Team
Support Team posted this 10 May 2018

Hi,

If you really need that plug-in, please activate it back and we'll try to get the CSS code to fix the issue.

Sincerely,
Hella

Hi, If you really need that plug-in, please activate it back and we'll try to get the CSS code to fix the issue. Sincerely, Hella
sales66
33 Posts
sales66 posted this 10 May 2018

OK thanks. what do you need me to do?

OK thanks. what do you need me to do?
Support Team
Support Team posted this 10 May 2018

Hi,

I need you to activate the plug-in back again so the issue with the image will be visible again.

Sincerely,
Hella

Hi, I need you to activate the plug-in back again so the issue with the image will be visible again. Sincerely, Hella
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