Product variation issue Prestashop 1.7

Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 13 June 2018

Hi,

We have a problem with product combination. When you try to change between combination 1 (X quantity) and combination 2 (0 quantity) page not refreshing and can't select again combination 1.

Check it here: http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html

Hi, We have a problem with product combination. When you try to change between combination 1 (X quantity) and combination 2 (0 quantity) page not refreshing and can't select again combination 1. Check it here: http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html
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Support Team
Support Team posted this 13 June 2018

Hi,

I've tested the same functionality on my side and everything is ok.
I found this product where combinations work ok:
http://scott.bg/en/accessories/553-rkavici-scott-aspect-sf.html

But here
http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html
I see two size fields.

What is the difference in configuration of these two products?

Thank you,
Olivia

Hi, I've tested the same functionality on my side and everything is ok. I found this product where combinations work ok: http://scott.bg/en/accessories/553-rkavici-scott-aspect-sf.html But here http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html I see two size fields. What is the difference in configuration of these two products? Thank you, Olivia
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 13 June 2018

Hi,

Second size field on second product is custom field from our personal module. In first product is only our custom module for size because we migrated all products. On the second product is original prestashop size field from combinations. We need a solution for second product! http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html

Thank you

Hi, Second size field on second product is custom field from our personal module. In first product is only our custom module for size because we migrated all products. On the second product is original prestashop size field from combinations. We need a solution for second product! http://scott.bg/en/accessories/7232-88-kaska-scott-vivo-2017.html Thank you
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 14 June 2018

This issue is fixed, but we have one more problem with combinations.

On this product ( http://ps.scott.bg/en/accessories/7231-71-kaska-scott-vivo-2017.html ) when we changed the combination from Size "M" ( 0 quantity ) to Size "S" ( 2 quantity ) still can't click on buy button, but after refreshing the page i can buy it. Any solutions ?

This issue is fixed, but we have one more problem with combinations. On this product ( http://ps.scott.bg/en/accessories/7231-71-kaska-scott-vivo-2017.html ) when we changed the combination from Size "M" ( 0 quantity ) to Size "S" ( 2 quantity ) still can't click on buy button, but after refreshing the page i can buy it. Any solutions ?
Support Team
Support Team posted this 14 June 2018

Hi,

I've reproduced the issue with combinations and reported it to our developers.
We'll fix it in the future updates.

Thank you,
Olivia

Hi, I've reproduced the issue with combinations and reported it to our developers. We'll fix it in the future updates. Thank you, Olivia
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 18 June 2018

How much time you need for this?

How much time you need for this?
Support Team
Support Team posted this 19 June 2018

Hi,

Unfortunately I cannot provide with the date or timeline for this fix.

Thank you,
Olivia

Hi, Unfortunately I cannot provide with the date or timeline for this fix. Thank you, Olivia
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 20 June 2018

Yes, like always, noting ..
We will not renew our subscription, also will cancel others, wait one year and half for noting.....tragic developers, .....

Yes, like always, noting .. We will not renew our subscription, also will cancel others, wait one year and half for noting.....tragic developers, .....

Last edited 20 June 2018 by Alexander Dzhuninski

Support Team
Support Team posted this 20 June 2018

Hi,

We apologize for the inconvenience.
Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately.

Thank you,
Olivia

Hi, We apologize for the inconvenience. Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately. Thank you, Olivia
Vitaliy WD
339 Posts
Vitaliy WD posted this 20 June 2018

Hi,

We apologize for the inconvenience.
Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately.

Thank you,
Olivia

Hello.

Sorry for offtopic.

But is it possible somehow to affect on priority between Nicepage and Themler?
BTW last NP update from 8 February 2018, so seems that there no progress too.

How many users now on Themler and on Nicepage?
Themler subscription renewal will go to Nicepage developmnet?

Where can check roadmap for Nicepage?

> Hi, > > We apologize for the inconvenience. > Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately. > > Thank you, > Olivia Hello. Sorry for offtopic. But is it possible somehow to affect on priority between Nicepage and Themler? BTW last NP update from 8 February 2018, so seems that there no progress too. How many users now on Themler and on Nicepage? Themler subscription renewal will go to Nicepage developmnet? Where can check roadmap for Nicepage?
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 20 June 2018

Hi,

We apologize for the inconvenience.
Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately.

Thank you,
Olivia

Hello.

Sorry for offtopic.

But is it possible somehow to affect on priority between Nicepage and Themler?
BTW last NP update from 8 February 2018, so seems that there no progress too.

How many users now on Themler and on Nicepage?
Themler subscription renewal will go to Nicepage developmnet?

Where can check roadmap for Nicepage?

They just fu*k us all....

> > Hi, > > > > We apologize for the inconvenience. > > Currently our developers are focused on Nicepage. It causes delays with Themler fixes unfortunately. > > > > Thank you, > > Olivia > > Hello. > > Sorry for offtopic. > > But is it possible somehow to affect on priority between Nicepage and Themler? > BTW last NP update from 8 February 2018, so seems that there no progress too. > > How many users now on Themler and on Nicepage? > Themler subscription renewal will go to Nicepage developmnet? > > Where can check roadmap for Nicepage? They just fu*k us all....
Support Team
Support Team posted this 20 June 2018

Hi,

Unfortunately I cannot affect the priority between Themler (especially PS 1.7 themes) and Nicepage. There is no point to compare the number of users between new product which was not officially released and promoted yet and the product we released about 4 years ago. These are different things. We constantly update Nicepage with small and major improvements and work on the new features and video tutorials.
Themler and Nicepage have different subscriptions.

Thank you,
Olivia

Hi, Unfortunately I cannot affect the priority between Themler (especially PS 1.7 themes) and Nicepage. There is no point to compare the number of users between new product which was not officially released and promoted yet and the product we released about 4 years ago. These are different things. We constantly update Nicepage with small and major improvements and work on the new features and video tutorials. Themler and Nicepage have different subscriptions. Thank you, Olivia
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 22 June 2018

Did you think, that NicePаge will be serious competition on Joomla components like SP Page builder, or WordPress plugin WPBakery?
You just losse your time, and losse us like companies which pay for Themler, because we will stop pay our subscription (due to POOR Support), and NicePage will be NOT so successful, as you expect......REMEMBER THAT!

Did you think, that NicePаge will be serious competition on Joomla components like SP Page builder, or WordPress plugin WPBakery? You just losse your time, and losse us like companies which pay for Themler, because we will stop pay our subscription (due to POOR Support), and NicePage will be NOT so successful, as you expect......REMEMBER THAT!
Support Team
Support Team posted this 22 June 2018

Hi,

Most of our customers need more easy-to-use tool. Nicepage will create themes as well as content and it will be easier than Themler.
Anyway, please let us know if you have any other questions/issues with Themler.

Thank you,
Olivia

Hi, Most of our customers need more easy-to-use tool. Nicepage will create themes as well as content and it will be easier than Themler. Anyway, please let us know if you have any other questions/issues with Themler. Thank you, Olivia
CalamarsCompany!
39 Posts
CalamarsCompany! posted this 25 June 2018

I think that it´s important, that you will be serious with your product, several we had bought a product WITH support. If you don´t have offert support, because you don´t have development or by other razon, maybe you ought to say us before made the bought.

What it´s the solution?

I think that it´s important, that you will be serious with your product, several we had bought a product WITH support. If you don´t have offert support, because you don´t have development or by other razon, maybe you ought to say us before made the bought. What it´s the solution?
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 25 June 2018

I think that it´s important, that you will be serious with your product, several we had bought a product WITH support. If you don´t have offert support, because you don´t have development or by other razon, maybe you ought to say us before made the bought.

What it´s the solution?

They don't care about us, i fight for 5 bugs a couple of mounts, but in the end, we fix it alone..... For more part of the tickets, which i send, i get only explanations and excuses, but not a solution.

> I think that it´s important, that you will be serious with your product, several we had bought a product WITH support. If you don´t have offert support, because you don´t have development or by other razon, maybe you ought to say us before made the bought. > > What it´s the solution? They don't care about us, i fight for 5 bugs a couple of mounts, but in the end, we fix it alone..... For more part of the tickets, which i send, i get only explanations and excuses, but not a solution.

Last edited 25 June 2018 by Alexander Dzhuninski

Vitaliy WD
339 Posts
Vitaliy WD posted this 25 June 2018

So from one side there is "customers who need more easy-to-use tool" and from other side - users who need powerful tool like Themler.

Interesting, what proportion between this two sides. How many Themler customers want this easy-to-use Nicepage generator.

When Nicepage will be done, maybe all of this customers just say: "Good job, but we already have other solutions". Such users don't want to learn how to work with new software even if it will be super easy-to-use - always will be fundamental problems like a CMS installation, server run, content management. seo, optimization, ux, even problems with OS. Guess who will be blamed for these problems.

I like Themler and Themlers support is very good for me (they help even with solutions outside of Themler), but developers on other side.

Special thanks to Olivia for answers and support.

So from one side there is "customers who need more easy-to-use tool" and from other side - users who need powerful tool like Themler. Interesting, what proportion between this two sides. How many Themler customers want this easy-to-use Nicepage generator. When Nicepage will be done, maybe all of this customers just say: "Good job, but we already have other solutions". Such users don't want to learn how to work with new software even if it will be super easy-to-use - always will be fundamental problems like a CMS installation, server run, content management. seo, optimization, ux, even problems with OS. Guess who will be blamed for these problems. I like Themler and Themlers support is very good for me (they help even with solutions outside of Themler), but developers on other side. Special thanks to Olivia for answers and support.
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 25 June 2018

So from one side there is "customers who need more easy-to-use tool" and from other side - users who need powerful tool like Themler.

Interesting, what proportion between this two sides. How many Themler customers want this easy-to-use Nicepage generator.

When Nicepage will be done, maybe all of this customers just say: "Good job, but we already have other solutions". Such users don't want to learn how to work with new software even if it will be super easy-to-use - always will be fundamental problems like a CMS installation, server run, content management. seo, optimization, ux, even problems with OS. Guess who will be blamed for these problems.

I like Themler and Themlers support is very good for me (they help even with solutions outside of Themler), but developers on other side.

Special thanks to Olivia for answers and support.

Sorry dude, but for what support do you say, we only get excuses and explanations, but not solutions to problems ....?

> So from one side there is "customers who need more easy-to-use tool" and from other side - users who need powerful tool like Themler. > > Interesting, what proportion between this two sides. How many Themler customers want this easy-to-use Nicepage generator. > > When Nicepage will be done, maybe all of this customers just say: "Good job, but we already have other solutions". Such users don't want to learn how to work with new software even if it will be super easy-to-use - always will be fundamental problems like a CMS installation, server run, content management. seo, optimization, ux, even problems with OS. Guess who will be blamed for these problems. > > I like Themler and Themlers support is very good for me (they help even with solutions outside of Themler), but developers on other side. > > Special thanks to Olivia for answers and support. Sorry dude, but for what support do you say, we only get excuses and explanations, but not solutions to problems ....?
Alexander Dzhuninski
203 Posts
Alexander Dzhuninski posted this 27 June 2018

No any results yet......?

No any results yet......?
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