Zoom problems in Shop Theme

css
29 Posts
css posted this 19 June 2018

Hi Support

I have a problem with this site: https://www.proces-data.com/product/clamp-set-complete/

When you see the product: Clamp Set Complete - the picture show the default size: C25 and the Zoom function is working fine.
But if you choose an option eg. C102 - the Zoom function is still working on the default picture for the size: C25.

Is this a bug or can I setup the Theme to awoid this problem?

Please see the attached screendump or try you self ;-)

https://www.proces-data.com/product/clamp-set-complete/

Best regards
Claus

Hi Support I have a problem with this site: https://www.proces-data.com/product/clamp-set-complete/ When you see the product: Clamp Set Complete - the picture show the default size: C25 and the Zoom function is working fine. But if you choose an option eg. C102 - the Zoom function is still working on the default picture for the size: C25. Is this a bug or can I setup the Theme to awoid this problem? Please see the attached screendump or try you self ;-) https://www.proces-data.com/product/clamp-set-complete/ Best regards Claus
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7 Comments
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Support Team
Support Team posted this 19 June 2018

Hi,

I see the issue. Exactly What Themler version are you using?
We previously fixed similar problem.

Thank you,
Olivia

Hi, I see the issue. Exactly What Themler version are you using? We previously fixed similar problem. Thank you, Olivia
css
29 Posts
css posted this 20 June 2018

Hi Olivia

I am running the newest version!

Themler
Themler v.456 Update (04-May-2018)

Themler core
Version 0.2.22 | By Themler.io

Regards
/C

Hi Olivia I am running the newest version! Themler Themler v.456 Update (04-May-2018) Themler core Version 0.2.22 | By Themler.io Regards /C
Support Team
Support Team posted this 20 June 2018

Hi,

Looks like the fix is not working when the product gallery is empty. if you add the same images into the product gallery which is located inside product thumbnails control everything should work fine.
I've asked our developers to check this usecase also.

Thank you,
Olivia

Hi, Looks like the fix is not working when the product gallery is empty. if you add the same images into the product gallery which is located inside product thumbnails control everything should work fine. I've asked our developers to check this usecase also. Thank you, Olivia
css
29 Posts
css posted this 20 June 2018

I will try that tomorrow and return to you!

/C

I will try that tomorrow and return to you! /C
Support Team
Support Team posted this 20 June 2018

Hi,

ok.
Please keep us posted about the progress.

Thank you,
Olivia

Hi, ok. Please keep us posted about the progress. Thank you, Olivia
css
29 Posts
css posted this 21 June 2018

Hi again

Yes now it works... we have added the picture to the gallery for the option!
But I still think it is the right way to do it;-)

Please consider to make it posible to disable the zoom function...

Regards

/Claus

**Hi again** Yes now it works... we have added the picture to the gallery for the option! But I still think it is the right way to do it;-) Please consider to make it posible to disable the zoom function... Regards /Claus
Support Team
Support Team posted this 21 June 2018

Hi,

I'm not sure that we could disable the CloudZoom option, but we'll consider fixing the initial problem.

Sincerely,
Hella

Hi, I'm not sure that we could disable the CloudZoom option, but we'll consider fixing the initial problem. Sincerely, Hella
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