Support Timeframes?

DeeMo
57 Posts
DeeMo posted this 23 August 2018

Can anyone advise how long it is taking support to come back to them?

It's been a long time since I had to raise a question but posted on a few days ago and have had no response at all?

I can't see anywhere what the service standard is here but this seems very slow to all other software services I use.

Can anyone advise how long it is taking support to come back to them? It's been a long time since I had to raise a question but posted on a few days ago and have had no response at all? I can't see anywhere what the service standard is here but this seems very slow to all other software services I use.
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DaveOzric
789 Posts
DaveOzric posted this 23 August 2018

Seems they are all too busy with Nicepage to answer any questions for Themler. I too have an open support question that has not received any answer. It's a simple question but nothing posted by support for days.

Seems they are all too busy with Nicepage to answer any questions for Themler. I too have an open support question that has not received any answer. It's a simple question but nothing posted by support for days.
DeeMo
57 Posts
DeeMo posted this 23 August 2018

Seems they are all too busy with Nicepage to answer any questions for Themler. I too have an open support question that has not received any answer. It's a simple question but nothing posted by support for days.

Is themeler being replaced with this?

I recently upgraded for a single site just to help someone out - wish I hadn't bothered - slow support just makes it look like I am giving slow support to my end user.

> Seems they are all too busy with Nicepage to answer any questions for Themler. I too have an open support question that has not received any answer. It's a simple question but nothing posted by support for days. Is themeler being replaced with this? I recently upgraded for a single site just to help someone out - wish I hadn't bothered - slow support just makes it look like I am giving slow support to my end user.
DeeMo
57 Posts
DeeMo posted this 23 August 2018

Just had a brief look at nicepage - looks just like an updated version of themler - so not sure why we are paying for updates if they're just putting them in to an entirely different product that we will have to buy seperatley! and meanwhile as paying Themler customers we are just funding this beta product while receiving poor support ourselves.

Just had a brief look at nicepage - looks just like an updated version of themler - so not sure why we are paying for updates if they're just putting them in to an entirely different product that we will have to buy seperatley! and meanwhile as paying Themler customers we are just funding this beta product while receiving poor support ourselves.
DeeMo
57 Posts
DeeMo posted this 5 weeks ago

This is insane I am on day 4 now without any response.

One thing this has taught me is no matter how good nicepage is I wont be buying it as the support from this company is a total joke.

This is insane I am on day 4 now without any response. One thing this has taught me is no matter how good nicepage is I wont be buying it as the support from this company is a total joke.
Support Team
Support Team posted this 5 weeks ago

Hi,

Usually, we respond within 1-3 business days depending on the number of opened support topics.
I'll check your topics.

Thank you,
Olivia

Hi, Usually, we respond within 1-3 business days depending on the number of opened support topics. I'll check your topics. Thank you, Olivia
DeeMo
57 Posts
DeeMo posted this 5 weeks ago

So 4 hours ago you were checking my topics, but still no response to any of them. Grated only 1 is 4 days old the other is 2

So 4 hours ago you were checking my topics, but still no response to any of them. Grated only 1 is 4 days old the other is 2
DeeMo
57 Posts
DeeMo posted this 4 weeks ago

Day 5 now still nothing.

Day 5 now still nothing.
DaveOzric
789 Posts
DaveOzric posted this 4 weeks ago

Mine is a week old, never replied to it at all.

Mine is a week old, never replied to it at all.
DeeMo
57 Posts
DeeMo posted this 4 weeks ago

I now have one at 2 weeks and one at 6 days neither has a response! And 5 days ago they were checking my topics!

I don't think I have had support this poor in years.

I now have one at 2 weeks and one at 6 days neither has a response! And 5 days ago they were checking my topics! I don't think I have had support this poor in years.
DeeMo
57 Posts
DeeMo posted this 3 weeks ago

I'm on week 3 now and still no responses.

I'm on week 3 now and still no responses.
DeeMo
57 Posts
DeeMo posted this 2 weeks ago

Week 4 still no response

Week 4 still no response
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