support for old version?

ABM
1 Posts
ABM posted this 4 weeks ago

I've used Artisteer in the past. I purchased and downloaded Themler Pro on 1-Feb-16 but never used it until now and I'm experiencing problems. I'm using Themler HTML BETA but can't find a version number. The install file is Themler.1.0.53.9556a.exe dated 11/23/15. I'm running on Windows 10. First of all, when trying to "Import Billion Theme", and click on Free HTML, it only finds 1 (iPad Demo page). When I go to the Billion website, I can find a theme and download it but get "File upload failed. Error Processing Request" when trying to "Import from Zip". I'm under the gun to get a single page out the door for a client. Help!

I've used Artisteer in the past. I purchased and downloaded Themler Pro on 1-Feb-16 but never used it until now and I'm experiencing problems. I'm using Themler HTML BETA but can't find a version number. The install file is Themler.1.0.53.9556a.exe dated 11/23/15. I'm running on Windows 10. First of all, when trying to "Import Billion Theme", and click on Free HTML, it only finds 1 (iPad Demo page). When I go to the Billion website, I can find a theme and download it but get "File upload failed. Error Processing Request" when trying to "Import from Zip". I'm under the gun to get a single page out the door for a client. Help!
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Support Team
Support Team posted this 4 weeks ago

Hi,

In general, you can download the Themler Desktop or theme with Themler from our website and use it without updates.
The problem is that you cannot open theme if Themler version you're using is lower than the version used to create this theme.

Thank you,
Olivia

Hi, In general, you can download the Themler Desktop or theme with Themler from our website and use it without updates. The problem is that you cannot open theme if Themler version you're using is lower than the version used to create this theme. Thank you, Olivia
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