Artisteer Export

rshboston
10 Posts
rshboston posted this 17 September 2018

I can no longer export from Artisteer. Apparently, it's because your server at 54.218.114.90 is down. When will this be resolved?

I can no longer export from Artisteer. Apparently, it's because your server at 54.218.114.90 is down. When will this be resolved?
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7 Comments
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Bayern
109 Posts
Bayern posted this 18 September 2018

same problem

please fix urgently

same problem please fix urgently
Support Team
Support Team posted this 18 September 2018

Hi,

We are terribly sorry for the issue. The problem should be fixed within one day. Sorry again for the inconvenience.

Sincerely,
Hella

Hi, We are terribly sorry for the issue. The problem should be fixed within one day. Sorry again for the inconvenience. Sincerely, Hella
rshboston
10 Posts
rshboston posted this 18 September 2018

I just tried exporting and it did not work.

I just tried exporting and it did not work.
Support Team
Support Team posted this 18 September 2018

Hi,

Yes. it still does not work. As I have said above, we need one day to fix the issue.

Sincerely,
Hella

Hi, Yes. it still does not work. As I have said above, we need one day to fix the issue. Sincerely, Hella
rshboston
10 Posts
rshboston posted this 18 September 2018

So you meant within 24 hours, right? It should take approx 12 hours more to be resolved?

So you meant within 24 hours, right? It should take approx 12 hours more to be resolved?
Support Team
Support Team posted this 19 September 2018

Hello,

The issue is fixed, let us know if it is still present for you.

Sincerely,
Nettie

Hello, The issue is fixed, let us know if it is still present for you. Sincerely, Nettie
rshboston
10 Posts
rshboston posted this 19 September 2018

Thank you!

Thank you!
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