Cant open themler "Retry" PopUp

Malinka
48 Posts
Malinka posted this 01 October 2018

Hi

Cant open themler error message "Retry" PopUp

Best regards
Malinka

Hi Cant open themler error message "Retry" PopUp Best regards Malinka
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14 Comments
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Support Team
Support Team posted this 01 October 2018

Hello,

Please try temporarily disabling firewall, antivirus and add-ons for the Chrome browser. If the issue is still present, please let us know if the issue is present with a particular CMS or no matter what CMS is selected.

Sincerely,
Nettie

Hello, Please try temporarily disabling firewall, antivirus and add-ons for the Chrome browser. If the issue is still present, please let us know if the issue is present with a particular CMS or no matter what CMS is selected. Sincerely, Nettie
Malinka
48 Posts
Malinka posted this 01 October 2018

Hi

I have test and yes it works on live site but not on localhost and not when i map an ip to a domain in host file windows 10.
It worked good yesterday have you changed something?

Best regards
Malinka

Hi I have test and yes it works on live site but not on localhost and not when i map an ip to a domain in host file windows 10. It worked good yesterday have you changed something? Best regards Malinka
Malinka
48 Posts
Malinka posted this 01 October 2018

Ah sry i disabled a firewall filter i setup some days ago and now it is working sry again.

Ah sry i disabled a firewall filter i setup some days ago and now it is working sry again.
Support Team
Support Team posted this 01 October 2018

Thanks for letting us know. Please feel free to contact us in any other case.

Sincerely,
Nettie

Thanks for letting us know. Please feel free to contact us in any other case. Sincerely, Nettie
antokon82
4 Posts
antokon82 posted this 2 weeks ago

Hello.

I'm having the same problem (Joomla attempt). Reinstalling the newer version did nothing. (Win 10). Any ideas?

Best regards,
Antony

Hello. I'm having the same problem (Joomla attempt). Reinstalling the newer version did nothing. (Win 10). Any ideas? Best regards, Antony
Support Team
Support Team posted this 2 weeks ago

Hi Antony,

Could you please try to rename the following folder into joomla-old and try to run Themler once again:

C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla

Sincerely,
Nettie

Hi Antony, Could you please try to rename the following folder into **joomla-old** and try to run Themler once again: C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla Sincerely, Nettie
antokon82
4 Posts
antokon82 posted this 2 weeks ago

Hi Antony,

Could you please try to rename the following folder into joomla-old and try to run Themler once again:

C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla

Sincerely,
Nettie

Unfortunately I still get the retry pop up window. The weird thing is when i type the address in Chrome "127.0.0.1:12080/themler_xxxxxxxxx\joomla\" it shows the demo template.

> Hi Antony, > > Could you please try to rename the following folder into **joomla-old** and try to run Themler once again: > > C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla > > Sincerely, > Nettie > > Unfortunately I still get the retry pop up window. The weird thing is when i type the address in Chrome "127.0.0.1:12080/themler_xxxxxxxxx\joomla\" it shows the demo template.
Support Team
Support Team posted this 2 weeks ago

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for Joomla and create a theme.
Please let us know the result.

Sincerely,
Nettie

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla`. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for Joomla and create a theme. Please let us know the result. Sincerely, Nettie
antokon82
4 Posts
antokon82 posted this 2 weeks ago

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Temporarily disable antivirus and firewall.
7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for Joomla and create a theme.
Please let us know the result.

Sincerely,
Nettie

I did exactly what you described. The behavior is the same.

> Hello, > > Please follow the steps below: > 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, `C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\joomla`. > 2. Uninstall Themler completely and also check the box for "Remove all CMS content". > 3. Check if the following folders are still present: > > C:\Program Files (x86)\Themler > C:\ProgramData\Themler > 4. If they exist, remove them. > 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. > 6. Temporarily disable antivirus and firewall. > 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for Joomla and create a theme. > Please let us know the result. > > Sincerely, > Nettie > > I did exactly what you described. The behavior is the same.
Support Team
Support Team posted this 2 weeks ago

Hello,

Please try to run this URL in Chrome or Firefox browser:
http://127.0.0.1:12080/themler_1525116915/startup
and then select Joomla. Does the issue appear?

Sincerely,
Nettie

Hello, Please try to run this URL in Chrome or Firefox browser: http://127.0.0.1:12080/themler_1525116915/startup and then select Joomla. Does the issue appear? Sincerely, Nettie
antokon82
4 Posts
antokon82 posted this 2 weeks ago

http://127.0.0.1:12080/themler_1840277635/startup/
shows "Choose a CMS to Run with Themler"
and after pressing on Joomla Same retry pop up

http://127.0.0.1:12080/themler_1840277635/startup/ shows "Choose a CMS to Run with Themler" and after pressing on Joomla Same retry pop up
Support Team
Support Team posted this 2 weeks ago

Hello,

It can happen that antivirus or firewall are not disabled completely even if stopping them and are blocking/removing necessary files.
Please try to add the following folder to your antivirus/firewall white list:

C:\Program Files (x86)\Themler\
C:\ProgramData\Themler

and try to install and run Themler for Joomla once again.

Sincerely,
Nettie

Hello, It can happen that antivirus or firewall are not disabled completely even if stopping them and are blocking/removing necessary files. Please try to add the following folder to your antivirus/firewall white list: C:\Program Files (x86)\Themler\ C:\ProgramData\Themler and try to install and run Themler for Joomla once again. Sincerely, Nettie
admin34
94 Posts
admin34 posted this 2 weeks ago

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path.

I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path. I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.
Support Team
Support Team posted this 2 weeks ago

admin34,

We have answered to your initial topic, please check it now.

Sincerely,
Nettie

admin34, We have answered to your initial topic, please check it now. Sincerely, Nettie
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