License problem Joomla 3.9

WebIm
10 Posts
WebIm posted this 2 weeks ago

good morning
I renewed my license for themler pro in September 2018 until September 2019

today I try to update

I see the license renewal request

What happen?

good morning I renewed my license for themler pro in September 2018 until September 2019 today I try to update I see the license renewal request What happen?

Last edited 2 weeks ago by WebIm

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Support Team
Support Team posted this 2 weeks ago

Hello,

I see that your upgrade order is in the New status, looks like it is not purchased yet.

Sincerely,
Nettie

Hello, I see that your upgrade order is in the New status, looks like it is not purchased yet. Sincerely, Nettie
WebIm
10 Posts
WebIm posted this 2 weeks ago

Hello,
I have paid my order with Paypal in september 18 - 2018
The transaction code is: 5YM455696F3573045

Hello, I have paid my order with Paypal in september 18 - 2018 The transaction code is: 5YM455696F3573045
Support Team
Support Team posted this 2 weeks ago

Hello,

I see a subscription for Large Photos, 1 Year as of 18-Sep-18. Didn't you mean to purchase this subscription and would like Themler Pro upgrade instead?

Sincerely,
Nettie

Hello, I see a subscription for Large Photos, 1 Year as of 18-Sep-18. Didn't you mean to purchase this subscription and would like Themler Pro upgrade instead? Sincerely, Nettie
WebIm
10 Posts
WebIm posted this 2 weeks ago

I'm sorry but I do not understand.
Like every year I renewed the license, with the usual method.
I logged in.
I clicked on the upgrade button and then on the button in the Themler PRO column.
The procedure led me to checkout as usual.

What did I do wrong?
can you help me?

I'm sorry but I do not understand. Like every year I renewed the license, with the usual method. I logged in. I clicked on the upgrade button and then on the button in the Themler PRO column. The procedure led me to checkout as usual. What did I do wrong? can you help me?
WebIm
10 Posts
WebIm posted this 2 weeks ago

Hello
are there any news?
Can you help me?
thank you very much

Hello are there any news? Can you help me? thank you very much
WebIm
10 Posts
WebIm posted this 4 days ago

Hello
are there any news?
Can you help me?
thank you very much

Hello are there any news? Can you help me? thank you very much
Support Team
Support Team posted this 4 days ago

Hello,

Sorry for delay. As mentioned, we see a purchased "Large Photos, 1 Year" subscription as of 18-Sep-18 for $99, and also a new "Themler Pro" subscription upgrade for $99 as of 2-Nov-18 that was ordered but not purchased. Do you mean that Large Photos subscription was meant to be Themler Pro subscription upgrade? Or that you need both subscriptions but for some reason the payment for Themler upgrade did not come through?

Sincerely,
Nettie

Hello, Sorry for delay. As mentioned, we see a purchased "Large Photos, 1 Year" subscription as of 18-Sep-18 for $99, and also a new "Themler Pro" subscription upgrade for $99 as of 2-Nov-18 that was ordered but not purchased. Do you mean that Large Photos subscription was meant to be Themler Pro subscription upgrade? Or that you need both subscriptions but for some reason the payment for Themler upgrade did not come through? Sincerely, Nettie
WebIm
10 Posts
WebIm posted this 3 days ago

Hello,

Sorry for delay. As mentioned, we see a purchased "Large Photos, 1 Year" subscription as of 18-Sep-18 for $99, and also a new "Themler Pro" subscription upgrade for $99 as of 2-Nov-18 that was ordered but not purchased. Do you mean that Large Photos subscription was meant to be Themler Pro subscription upgrade? Or that you need both subscriptions but for some reason the payment for Themler upgrade did not come through?

Sincerely,
Nettie

Good morning
like every year I renew my subscription to Themler PRO which includes ALL OPTIONS

as you can see from the attached picture, the price I pay for everything (thmeler pro and Large photos 1 year) is $ 99.00

on September 18th I did as I do every year

and I paid with Paypal
my transaction number is 5YM455696F3573045

I now ask you to activate all the options that I have purchased, as you can see in the image that I have attached.
I do not know what happened during the purchase and I do not know why the system has included in my purchase only the Large photos option; however I bought all the options as I usually do

thank you very much

Daniela

> Hello, > > Sorry for delay. As mentioned, we see a purchased "Large Photos, 1 Year" subscription as of 18-Sep-18 for $99, and also a new "Themler Pro" subscription upgrade for $99 as of 2-Nov-18 that was ordered but not purchased. Do you mean that Large Photos subscription was meant to be Themler Pro subscription upgrade? Or that you need both subscriptions but for some reason the payment for Themler upgrade did not come through? > > Sincerely, > Nettie Good morning like every year I renew my subscription to Themler PRO which includes ALL OPTIONS as you can see from the attached picture, the price I pay for everything (thmeler pro and Large photos 1 year) is $ 99.00 on September 18th I did as I do every year and I paid with Paypal **my transaction number is 5YM455696F3573045** I now ask you to activate all the options that I have purchased, as you can see in the image that I have attached. I do not know what happened during the purchase and I do not know why the system has included in my purchase only the Large photos option; however I bought all the options as I usually do thank you very much Daniela

Last edited 3 days ago by WebIm

Support Team
Support Team posted this yesterday

Hello Daniela,

We will change the subscription. Is it ok if it will be an upgrade from today, or you would prefer to have it from September?

Sincerely,
Nettie

Hello Daniela, We will change the subscription. Is it ok if it will be an upgrade from today, or you would prefer to have it from September? Sincerely, Nettie
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