installation of Themler for windows after installation of artisteer

J.B.
17 Posts
J.B. posted this 3 weeks ago

I installed artisteer on my pc on the directory e:\programme (x86)\artisteer and it worked good.

Now I bought themler and wanted to install it on my PC. I could not select a directory, but it was installed under
c: \program files (x86)\themler.
After starting Themler I always got the error message:
Ein Teil des Pfades "e:\Programme (x86)\Themler\diagnostics.info" konnte nicht gefunden werden.
Part of the path "e: \Program Files (x86)\Themler\diagnostics.info" could not be found.

I have uninstalled both Themler and Artisteer, deleted all entries with Themler and Artisteer in the registry and deleted all folders C:\Program Files (x86)\Themler and C: \ProgramData\Themler.

After that I installed Artisteer under drive c: ("C: \Program Files (x86)\Artisteer 4") and it worked.

Then I also installed Themler (I could not choose a drive), it was installed under "C:\Program Files (x86)\Themler".
But when I call Themler I get the same error message:
System.IO.DirectoryNotFoundException: A part of the path "e:\Program Files (x86)\Themler\diagnostics.info" could not be found.

I attach the diagnostic tool result and hope you can help me.
Where is the link to the drive e: entered, I have found it nowhere and still this drive is referred to as an error.

I installed artisteer on my pc on the directory e:\programme (x86)\artisteer and it worked good. Now I bought themler and wanted to install it on my PC. I could not select a directory, but it was installed under c: \program files (x86)\themler. After starting Themler I always got the error message: Ein Teil des Pfades "e:\Programme (x86)\Themler\diagnostics.info" konnte nicht gefunden werden. Part of the path "e: \Program Files (x86)\Themler\diagnostics.info" could not be found. I have uninstalled both Themler and Artisteer, deleted all entries with Themler and Artisteer in the registry and deleted all folders C:\Program Files (x86)\Themler and C: \ProgramData\Themler. After that I installed Artisteer under drive c: ("C: \Program Files (x86)\Artisteer 4") and it worked. Then I also installed Themler (I could not choose a drive), it was installed under "C:\Program Files (x86)\Themler". But when I call Themler I get the same error message: System.IO.DirectoryNotFoundException: A part of the path "e:\Program Files (x86)\Themler\diagnostics.info" could not be found. I attach the diagnostic tool result and hope you can help me. Where is the link to the drive e: entered, I have found it nowhere and still this drive is referred to as an error.

Last edited 3 weeks ago by J.B.

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3 Comments
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Support Team
Support Team posted this 3 weeks ago

Hello,

Installation of Artisteer is not related to/ cannot prevent Themler installation process. You can keep Artisteer where you have it right now. As for Themler, try the following:

  1. Uninstall Themler completely and also check the box for "Remove all CMS content".
  2. Check if the following folders are still present:
    C:\Program Files (x86)\Themler
    C:\ProgramData\Themler

  3. If they exist, remove them.

  4. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
  5. Temporarily disable antivirus and firewall.
  6. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.

Gina
Themler Support

Hello, Installation of Artisteer is not related to/ cannot prevent Themler installation process. You can keep Artisteer where you have it right now. As for Themler, try the following: 1. Uninstall Themler completely and also check the box for "Remove all CMS content". 2. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 3. If they exist, remove them. 4. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 5. Temporarily disable antivirus and firewall. 6. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Gina Themler Support
J.B.
17 Posts
J.B. posted this 3 weeks ago

Hello,
I did you wrote me:

  1. Uninstall Themler completely and also check the box for "Remove all CMS content".
  2. Check if the following folders are still present:
    C:\Program Files (x86)\Themler
    C:\ProgramData\Themler
  3. They did not exist.
  4. I also check the registry with regedit an remove all listings with themler.
  5. I reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
  6. I temporarily disable antivirus and firewall.
  7. I downloaded latest version of Themler for Windows from themler.io, install it.
  8. I started Themler and got this error message:
    E:\Programme (x86)\Themler\ThemlerStart.exe Der angegebene Pfad ist nicht vorhanden.
    E: \ Program Files (x86) \ Themler \ ThemlerStart.exe The specified path does not exist.
    Look: 2018-11-26_Fehlermeldung-1.jpg
    When I look on the properties of the Link from Themler I saw:
    2018-11-26_Fehlermeldung-2.jpg - The path to themler pointed to the drive e:
    But I didnĀ“t had the chance to choose the path during installation. How does themler put the path to drive e:
    When I change the themler-properties to the correct path "C:\Program Files (x86)\Themler\ThemlerStart.exe"
    2018-11-26_Fehlermeldung-3.jpg
    I got the error message 2018-11-26_Fehlermeldung-4.jpg
    Untreated exception in the application. Click on Continue",
    to ignore the error and continue the application. If you
    If you click on "Finish", the application is terminated immediately.

Part of the path "e. \ Program Files (x86) \ Themler \ diagnostics.info
could not be found.

What happend hear?
How can I install themler for windoes on my px correct so that I can work with it?
I hope you can help me.
Where is the problem that themler want to look on drive e:. I found no link to this drive before I installed it. Only artisteer was installed in former time on this drive an I deinstalled it from this drive in installed it on drive c: but there is no change by themler. How can I fixe this problem?

Hello, I did you wrote me: 1. Uninstall Themler completely and also check the box for "Remove all CMS content". 2. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 3. They did not exist. 4. I also check the registry with regedit an remove all listings with themler. 5. I reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. I temporarily disable antivirus and firewall. 7. I downloaded latest version of Themler for Windows from themler.io, install it. 8. I started Themler and got this error message: E:\Programme (x86)\Themler\ThemlerStart.exe Der angegebene Pfad ist nicht vorhanden. E: \ Program Files (x86) \ Themler \ ThemlerStart.exe The specified path does not exist. Look: 2018-11-26_Fehlermeldung-1.jpg When I look on the properties of the Link from Themler I saw: 2018-11-26_Fehlermeldung-2.jpg - The path to themler pointed to the drive e: But I didn´t had the chance to choose the path during installation. How does themler put the path to drive e: When I change the themler-properties to the correct path "C:\Program Files (x86)\Themler\ThemlerStart.exe" 2018-11-26_Fehlermeldung-3.jpg I got the error message 2018-11-26_Fehlermeldung-4.jpg Untreated exception in the application. Click on Continue", to ignore the error and continue the application. If you If you click on "Finish", the application is terminated immediately. Part of the path "e. \ Program Files (x86) \ Themler \ diagnostics.info could not be found. What happend hear? How can I install themler for windoes on my px correct so that I can work with it? I hope you can help me. Where is the problem that themler want to look on drive e:. I found no link to this drive before I installed it. Only artisteer was installed in former time on this drive an I deinstalled it from this drive in installed it on drive c: but there is no change by themler. How can I fixe this problem?
J.B.
17 Posts
J.B. posted this 6 days ago

Hallo, unfortunately, I did not hear anything from you.
I need to work with themler in next time and like to work on my computer and not on the cms directly.
Please help.

Hallo, unfortunately, I did not hear anything from you. I need to work with themler in next time and like to work on my computer and not on the cms directly. Please help.
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