Please renew the VirtueMart licence

peterdejong
13 Posts
peterdejong posted this 28 November 2018

Hello,

I updated my Themler subscription today and as I do not do webshops any more I did not update the Virtuemart licence. Updating the Themler template on one website worked fine but now I try to update a template with a combined Virtuemart license I get a message I need to disable the store licence. I did do disable he store template through settings but it gives me the same error over and over again and now I cannot upgrade.

Please help.

Regards,
Peter

Hello, I updated my Themler subscription today and as I do not do webshops any more I did not update the Virtuemart licence. Updating the Themler template on one website worked fine but now I try to update a template with a combined Virtuemart license I get a message I need to disable the store licence. I did do disable he store template through settings but it gives me the same error over and over again and now I cannot upgrade. Please help. Regards, Peter
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Support Team
Support Team posted this 28 November 2018

Hello Peter,

Is Virtuemart component enabled in Joomla at the moment?

Sincerely,
Nettie

Hello Peter, Is Virtuemart component enabled in Joomla at the moment? Sincerely, Nettie
peterdejong
13 Posts
peterdejong posted this 28 November 2018

Hi Nettie,

I disabled all Virtuemart, Component, modules and plugins but I get the same message when I try to update.

Thanks.
Peter

Hi Nettie, I disabled all Virtuemart, Component, modules and plugins but I get the same message when I try to update. Thanks. Peter
Support Team
Support Team posted this 28 November 2018

Hello,

Please make sure to remove all store templates. I would recommend you to make a backup copy of the theme before this (for example, to export it as Zip with Themler editor included). Then clear cache and AppCache: http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know the result.

Sincerely,
Nettie

Hello, Please make sure to remove **all** store templates. I would recommend you to make a backup copy of the theme before this (for example, to export it as Zip with Themler editor included). Then clear cache and AppCache: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know the result. Sincerely, Nettie
peterdejong
13 Posts
peterdejong posted this 02 December 2018

I uninstalled VirtueMart completely, saved the theme and now I could update the theme to a newest version.

Thanks for your help.

Peter

I uninstalled VirtueMart completely, saved the theme and now I could update the theme to a newest version. Thanks for your help. Peter
Support Team
Support Team posted this 03 December 2018

Hi Peter,

You're very welcome!
Please let us know if you have any further questions.

Thanks,
Ivan

Hi Peter, You're very welcome! Please let us know if you have any further questions. Thanks, Ivan
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