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FAGE
11 Posts
FAGE posted this 09 January 2019

Hi, I'm trying to change the logo but it gives the error in the image.

Hi, I'm trying to change the logo but it gives the error in the image.
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3 Comments
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Support Team
Support Team posted this 09 January 2019

Hello,

Please try these steps:
1. Temporary disable all third-party CMS plugins.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.

Sincerely,
Nettie

Hello, Please try these steps: 1. Temporary disable all third-party CMS plugins. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie
FAGE
11 Posts
FAGE posted this 09 January 2019

still not happening. I'm using wordpress. new theme. No add-ons yet.

still not happening. I'm using wordpress. new theme. No add-ons yet.
Support Team
Support Team posted this 09 January 2019

Hello,

Please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders:

\wp-content\uploads
\wp-content\themes
\wp-content\plugins

Sincerely,
Nettie

Hello, Please make sure that the user and group running on the web server are granted the appropriate read, write and execute (linux only) permissions on the following folders, as well as read and write permission on the files in these folders: \wp-content\uploads \wp-content\themes \wp-content\plugins Sincerely, Nettie
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