Still Server Error

rgfuller
11 Posts
rgfuller posted this 31 January 2019

I am still getting Server Error, Server is Unavailable and cannot make changes. I have cleared the app cache and edited the Host file as described. What else can I do? I have a 2017 version -- do I need to upgrade in order to solve this problem and edit my templates?

I am still getting Server Error, Server is Unavailable and cannot make changes. I have cleared the app cache and edited the Host file as described. What else can I do? I have a 2017 version -- do I need to upgrade in order to solve this problem and edit my templates?
Vote to pay developers attention to this features or issue.
4 Comments
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macitnetworks
6 Posts
macitnetworks posted this 02 February 2019

I am also getting Server error, I live in Australia and the only way to correct this problem is to go through a VPN and go through a US server, Themler has not answered my Question, Very Disappointing from Themler.

I am also getting Server error, I live in Australia and the only way to correct this problem is to go through a VPN and go through a US server, Themler has not answered my Question, Very Disappointing from Themler.
Support Team
Support Team posted this 02 February 2019

Hello,

Please try temporarily disabling antivirus, firewall and third-party browser add-ons for Chrome or Firefox. Then clear the cache and AppCache. Also please check if there is some proxy that prevents Themler from accessing the servers.

macitnetworks, we are sorry for delay in response - I have just found your older topic and will answer there as well.

Sincerely,
Nettie

Hello, Please try temporarily disabling antivirus, firewall and third-party browser add-ons for Chrome or Firefox. Then clear the cache and AppCache. Also please check if there is some proxy that prevents Themler from accessing the servers. **macitnetworks**, we are sorry for delay in response - I have just found your older topic and will answer there as well. Sincerely, Nettie
rgfuller
11 Posts
rgfuller posted this 02 February 2019

That is done. I know it can contact the servers because I can log in and make some types of edits. For example, I can change the layout length from Boxed to Wide and Fluid. But when I try to make other types of edits, such as adding a new Joomla position, I get the Server is Unavailable error, and it keeps popping up until I kill or refresh the page.

Since you have made changes that prevent my version from working, I would appreciate it if you give me access to a version that does work.

That is done. I know it can contact the servers because I can log in and make some types of edits. For example, I can change the layout length from Boxed to Wide and Fluid. But when I try to make other types of edits, such as adding a new Joomla position, I get the Server is Unavailable error, and it keeps popping up until I kill or refresh the page. Since you have made changes that prevent my version from working, I would appreciate it if you give me access to a version that does work.
Support Team
Support Team posted this 04 February 2019

Hello,

Thank you for details. Please create a new private topic and provide temporary access to your website there for investigation. Or let us know so that we could move this one to private.

Sincerely,
Nettie

Hello, Thank you for details. Please create a new private topic and provide temporary access to your website there for investigation. Or let us know so that we could move this one to private. Sincerely, Nettie
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