Themler Login Not Working

nmcfadden
14 Posts
nmcfadden posted this 16 February 2019

After I open Themler and select my custom theme, I click on "Log in" at the top. An overlay window opens and normally I can login, but the window has a frown face and will not let me log in. I reset my computer and it still does not work. See attached screen shot.

After I open Themler and select my custom theme, I click on "Log in" at the top. An overlay window opens and normally I can login, but the window has a frown face and will not let me log in. I reset my computer and it still does not work. See attached screen shot.
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8 Comments
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nmcfadden
14 Posts
nmcfadden posted this 16 February 2019

Also, this is preventing me from saving my work.

Also, this is preventing me from saving my work.
Giuma
89 Posts
Giuma posted this 17 February 2019

I do some test now, i can login and i can save
Please try again and report

I do some test now, i can login and i can save Please try again and report
Support Team
Support Team posted this 18 February 2019

Hello,
Could you please check now and let us know if it works?

Gina
Themler Support

Hello, Could you please check now and let us know if it works? Gina Themler Support
nmcfadden
14 Posts
nmcfadden posted this 19 February 2019

It must be something on my end. I was able to install and login on another computer. Thank you.

It must be something on my end. I was able to install and login on another computer. Thank you.
eliowebsolutions
10 Posts
eliowebsolutions posted this 19 February 2019

I also the same poblema I can not login.
How can I solve?

I also the same poblema I can not login. How can I solve?
Support Team
Support Team posted this 20 February 2019

Could you please check if it is working now?

Gina

Could you please check if it is working now? Gina
nmcfadden
14 Posts
nmcfadden posted this 21 February 2019

I don't think this is something that is going to just resolve itself. I am still getting the broken login overlay as well. I tried updating my installed version of Themler and that did NOT work. My solution was to install Themler on another computer which worked, but not many people have access to another computer.

I don't think this is something that is going to just resolve itself. I am still getting the broken login overlay as well. I tried updating my installed version of Themler and that did NOT work. My solution was to install Themler on another computer which worked, but not many people have access to another computer.
Support Team
Support Team posted this 23 February 2019

There was an issue on our server few days ago when this problem started for some users, but since then we have made changes to fix it. It worked for other users. If you still can't log in, please, try the following:

  • disable proxy, firewall and antivirus and retry
  • if you are using bowser version of Themler, disable security add-ons in the browser as well
  • if none of the above helps, try re-installing (see steps to reinstall below)

    1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress.
    2. Uninstall Themler completely and also check the box for "Remove all CMS content".
    3. Check if the following folders are still present:
      C:\Program Files (x86)\Themler
      C:\ProgramData\Themler
    4. If they exist, remove them.
    5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
    6. Temporarily disable antivirus and firewall.
    7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme.

Gina
Themler Support

There was an issue on our server few days ago when this problem started for some users, but since then we have made changes to fix it. It worked for other users. If you still can't log in, please, try the following: - disable proxy, firewall and antivirus and retry - if you are using bowser version of Themler, disable security add-ons in the browser as well - if none of the above helps, try re-installing (see steps to reinstall below) 1. Backup all theme folders somewhere on your computer if there are any. The path is shown in the Theme Management screen after selecting some CMS, for example, C:\ProgramData\Themler\hd_data\themler_xxxxxxxxx\wordpress. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Temporarily disable antivirus and firewall. 7. Download latest version of Themler for Windows from themler.io, install it and try to start with Themler for any CMS and create a theme. Gina Themler Support
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