Can't export, update and log in

alleminbe
55 Posts
alleminbe posted this 17 February 2019

Hi
From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it.

What is going on? is it a bug or something else, I have attached a screenshot.

Hi From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it. What is going on? is it a bug or something else, I have attached a screenshot.
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Support Team
Support Team posted this 11 August 2019

Hello Solomon,
Try disabling firewall, proxy and antivirus.
Then log in on themler.io site.
Then open themler editor.

If it still doesn't work, please create private case and provide us temporary access to your site.

Gina
Themler Support

Hello Solomon, Try disabling firewall, proxy and antivirus. Then log in on themler.io site. Then open themler editor. If it still doesn't work, please create private case and provide us temporary access to your site. Gina Themler Support
stbsforyou
11 Posts
stbsforyou posted this 11 August 2019

I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up with another login and pass request on a loop!

its not my cach its not my computer its the them editor on wordpress
I cant work like that
pleas help me!!!

I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up with another login and pass request on a loop! its not my cach its not my computer its the them editor on wordpress I cant work like that pleas help me!!!
stbsforyou
11 Posts
stbsforyou posted this 10 August 2019

Hi
From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it.

What is going on? is it a bug or something else, I have attached a screenshot.

hay is there a fix to it?

> Hi > From yesterday I couldn't be able to either export a theme, update a theme or log in to the Themler app, every time I export or update it asks me to log in if i wasn't logged in so a window pops up saying 'The connection was reset' below a sad face when I hover the mouse over it. > > What is going on? is it a bug or something else, I have attached a screenshot. hay is there a fix to it?
stbsforyou
11 Posts
stbsforyou posted this 10 August 2019

the same problem
changed my computer and it does not let me in

the same problem changed my computer and it does not let me in
Support Team
Support Team posted this 26 April 2019

alleminbe, obchod,

Thanks for your feedback, you are welcome!

Sincerely,
Nettie

alleminbe, obchod, Thanks for your feedback, you are welcome! Sincerely, Nettie
obchod
7 Posts
obchod posted this 26 April 2019

Hello Nettie,

it works! :) Thank you!

Hello Nettie, it works! :) Thank you!
alleminbe
55 Posts
alleminbe posted this 25 April 2019

Working for me, Back to work :-)
Thank you.

Working for me, Back to work :-) Thank you.
Support Team
Support Team posted this 25 April 2019

Hello,

The issue on the server side is fixed, please try now.

Sincerely,
Nettie

Hello, The issue on the server side is fixed, please try now. Sincerely, Nettie
Support Team
Support Team posted this 24 April 2019

Hello,

We are sorry for the inconvenience connected to the server issue on save, export and login. Our developers are working on fixing it ASAP. We will update this topic as soon as it is fixed. Thanks for understanding.

Sincerely,
Nettie

Hello, We are sorry for the inconvenience connected to the server issue on save, export and login. Our developers are working on fixing it ASAP. We will update this topic as soon as it is fixed. Thanks for understanding. Sincerely, Nettie
alleminbe
55 Posts
alleminbe posted this 24 April 2019

Is there any chance it will be fixed someday?

Open a new thread, I do think they prioritise new threads than old ones.

> Is there any chance it will be fixed someday? Open a new thread, I do think they prioritise new threads than old ones.
obchod
7 Posts
obchod posted this 24 April 2019

Is there any chance it will be fixed someday?

Is there any chance it will be fixed someday?
alleminbe
55 Posts
alleminbe posted this 23 April 2019

Hi Gina

Please fix the problem as soon as you could.

Hi Gina Please fix the problem as soon as you could.
obchod
7 Posts
obchod posted this 23 April 2019

Still no change... I know, I am annoying, but I really have to finish my work. I have lost a lot of time with it and tomorrow I must show what I have. Due this issue I have nothing :-(

Still no change... I know, I am annoying, but I really have to finish my work. I have lost a lot of time with it and tomorrow I must show what I have. Due this issue I have nothing :-(
obchod
7 Posts
obchod posted this 22 April 2019

Hello,

Could you please try to clear cache and let us know if the issue is still present?

Sincerely,
Nettie

Hi Nettie, I have tried everything like before, but nothing helped (like before). That is why I wrote you. It seems you must do some magic on your server (like before). PLEASE!

> Hello, > > Could you please try to clear cache and let us know if the issue is still present? > > Sincerely, > Nettie Hi Nettie, I have tried everything like before, but nothing helped (like before). That is why I wrote you. It seems you must do some magic on your server (like before). PLEASE!
alleminbe
55 Posts
alleminbe posted this 22 April 2019

I have exactly the same problem as when I started this thread, I think you have changed some server setting for it to work before, I have work to complete too.

I have exactly the same problem as when I started this thread, I think you have changed some server setting for it to work before, I have work to complete too.
Support Team
Support Team posted this 22 April 2019

Hello,

Could you please try to clear cache and let us know if the issue is still present?

Sincerely,
Nettie

Hello, Could you please try to clear cache and let us know if the issue is still present? Sincerely, Nettie
obchod
7 Posts
obchod posted this 22 April 2019

We made another change, it helped. Sorry for inconveniences caused.

Gina

Is there any chance you can help me too asap, please? I cannot log in and finish my work due this "Connection was reset" issue (ERR_CONNECTION_RESET) again... It seems to try to connect to "https://themler.com/designer/Account/ExternalLogOn?returnUrl=%2fProfileData" address, but it fails.

> We made another change, it helped. Sorry for inconveniences caused. > > Gina Is there any chance you can help me too asap, please? I cannot log in and finish my work due this "Connection was reset" issue (ERR_CONNECTION_RESET) again... It seems to try to connect to "https://themler.com/designer/Account/ExternalLogOn?returnUrl=%2fProfileData" address, but it fails.
obchod
7 Posts
obchod posted this 21 April 2019

Hello Gina,

i have the same problem again. I cannot log in and save/export my work. It says "The connection was reset". HELP ME PLEASE! I need to finish something really very important.

Thank you very much!

Hello Gina, i have the same problem again. I cannot log in and save/export my work. It says "The connection was reset". HELP ME PLEASE! I need to finish something really very important. Thank you very much!

Last edited 21 April 2019 by obchod

Support Team
Support Team posted this 20 February 2019

We made another change, it helped. Sorry for inconveniences caused.

Gina

We made another change, it helped. Sorry for inconveniences caused. Gina
alleminbe
55 Posts
alleminbe posted this 20 February 2019

Just before I started backing up the files I just tried to log in before I proceed and it worked fine export, update and log in, not sure what had happened but its working fine now. I could start working.

Just before I started backing up the files I just tried to log in before I proceed and it worked fine export, update and log in, not sure what had happened but its working fine now. I could start working.
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