can't log in or save changes

anthony59
5 Posts
anthony59 posted this 3 weeks ago

I downloaded a theme that had themler in it.

Made some changes and could not save them because it said I needed a license so I signed up.

Now when saving it wants me to log in but when I do it goes back to the log in page.

Help....

I downloaded a theme that had themler in it. Made some changes and could not save them because it said I needed a license so I signed up. Now when saving it wants me to log in but when I do it goes back to the log in page. Help....

Last edited 3 weeks ago by Support Team

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Support Team
Support Team posted this 3 weeks ago

Hello,

Could you please try to clear cache and AppCache and try now - is the issue still present? If so, on what operation it appears?

Thank you,
Nettie

Hello, Could you please try to clear cache and AppCache and try now - is the issue still present? If so, on what operation it appears? Thank you, Nettie
anthony59
5 Posts
anthony59 posted this 3 weeks ago

I cleared cache and still could not log in BUT then after logging into this site after clearing cache again it acts even worse

Now when I click update, log in or try and save the popup window that use to have the log in page now pops up and is blank.

I cleared cache and still could not log in BUT then after logging into this site after clearing cache again it acts even worse Now when I click update, log in or try and save the popup window that use to have the log in page now pops up and is blank.
Support Team
Support Team posted this 3 weeks ago

Hello,

Looks like the issue is relted to the latest Themler update. Our developers are working at fixing it as soon as possible. We will let you know as soon as it is fixed.

Sincerely,
Nettie

Hello, Looks like the issue is relted to the latest Themler update. Our developers are working at fixing it as soon as possible. We will let you know as soon as it is fixed. Sincerely, Nettie
anthony59
5 Posts
anthony59 posted this 3 weeks ago

I found a fix. I had been using https and thought nothing about it but today I added a plugin "Really Simple SSL" to make sure all my links were https. Well after that themler works just fine. Your program may require https to log in and that may be causing it to bounce log in request from sites not using https.

Just a guess but it works now... Oh and it is showing an update for themler but I'm not going to update because apparently I did not have the latest version and you have said that the lastest version had an issue.

I found a fix. I had been using https and thought nothing about it but today I added a plugin "Really Simple SSL" to make sure all my links were https. Well after that themler works just fine. Your program may require https to log in and that may be causing it to bounce log in request from sites not using https. Just a guess but it works now... Oh and it is showing an update for themler but I'm not going to update because apparently I did not have the latest version and you have said that the lastest version had an issue.
anthony59
5 Posts
anthony59 posted this 3 weeks ago

I want a refund.

I could not log and now the server is down all the time and themler crashes all the time as well

I tried to open another question to get a refund but it seems it was lost

I want a refund and if I don't hear back within a reasonable time I will contact Paypal and get their help.

I want a refund. I could not log and now the server is down all the time and themler crashes all the time as well I tried to open another question to get a refund but it seems it was lost I want a refund and if I don't hear back within a reasonable time I will contact Paypal and get their help.
Support Team
Support Team posted this 3 weeks ago

Hello,

Could you please try now? If the issue is still present, please clear cache and AppCache. Let us know if the problem is still present with Chrome or Firefox.

Sincerely,
Nettie

Hello, Could you please try now? If the issue is still present, please clear cache and AppCache. Let us know if the problem is still present with Chrome or Firefox. Sincerely, Nettie
anthony59
5 Posts
anthony59 posted this 3 weeks ago

We've moved on and want a refund.

We've moved on and want a refund.
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