Unable to edit template - Retry popup & clear cache popup

stacey
6 Posts
stacey posted this 14 May 2019

Hi Guys,

Can you help please, I am having an issue with some, (not all) of my websites. When trying to edit the template a popup appears saying "Retry? followed by "sorry an error has occurred please clear your cache".

This is happening sometimes and not every time. I have cleared my browser on dozens of occasions but still no joy, then it will randomly work, then not again and it is becoming almost impossible to edit the websites.

Is anyone else having this problem or what can I do to fix it please?

Hi Guys, Can you help please, I am having an issue with some, (not all) of my websites. When trying to edit the template a popup appears saying "Retry? followed by "sorry an error has occurred please clear your cache". This is happening sometimes and not every time. I have cleared my browser on dozens of occasions but still no joy, then it will randomly work, then not again and it is becoming almost impossible to edit the websites. Is anyone else having this problem or what can I do to fix it please?
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Support Team
Support Team posted this 14 May 2019

Hello Stacey,
Some users experience this issue. We are working on fixing it.
Meanwhile, please, use Firefox to open themler editor.

Gina
Themler Support

Hello Stacey, Some users experience this issue. We are working on fixing it. Meanwhile, please, use Firefox to open themler editor. Gina Themler Support
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