Three weeks ago and stil no answer

RLuka
9 Posts
RLuka posted this 05 July 2019

Hi,
I installed Themler on my new iMac, but I can't open the files. I see only a white screen.

Solution please

Thanks

Ray

Hi, I installed Themler on my new iMac, but I can't open the files. I see only a white screen. Solution please Thanks Ray
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Support Team
Support Team posted this 05 July 2019

Hello,

Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Please make sure to backup all the created themes before this, if there are any.

Sincerely,
Nettie

Hello, Please try completely uninstalling Themler and also remove Themler folder from the Mac library. Then temporarily disable antivirus and firewall, download and install Themler for Mac anew. Please make sure to backup all the created themes before this, if there are any. Sincerely, Nettie
RLuka
9 Posts
RLuka posted this 2 weeks ago

Hi Nettie,
I tried it all, but it doesn't work. I imported the zip file, copied the files to the Themler under hd_data, but no succes.
I see the frontpage when I click on open (see attachment), but when I tried to open it, I see a white screen.

Hi Nettie, I tried it all, but it doesn't work. I imported the zip file, copied the files to the Themler under hd_data, but no succes. I see the frontpage when I click on open (see attachment), but when I tried to open it, I see a white screen.
Support Team
Support Team posted this 5 days ago

Hello,

Do you see a white screen when you open a new theme or any theme? Also - does the issue happen in Themler for HTML only or also with Themler for CMS like Wordpress?

Sincerely,
Nettie

Hello, Do you see a white screen when you open a new theme or any theme? Also - does the issue happen in Themler for HTML only or also with Themler for CMS like Wordpress? Sincerely, Nettie
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