Server error when trying to edit header (menu/page title, etc)

me321
79 Posts
me321 posted this 25 July 2019

Dear Themler,

I hope there is still support for Themler, as in the past week or so it's no longer possible to edit anything inside the header section. I have Themler installed on two different machines and it happens everywhere, for every Theme.

I was able to edit things in the Header section 2 weeks ago but now as soon as I try to make an edit the "Server error / server is unavailable" appears and starts repeating, forcing me to exit the software.

I'm able to edit other parts of my themes, just not the Header.

Dear Themler, I hope there is still support for Themler, as in the past week or so it's no longer possible to edit anything inside the header section. I have Themler installed on two different machines and it happens everywhere, for every Theme. I was able to edit things in the Header section 2 weeks ago but now as soon as I try to make an edit the "Server error / server is unavailable" appears and starts repeating, forcing me to exit the software. I'm able to edit other parts of my themes, just not the Header.
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3 Comments
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Support Team
Support Team posted this 25 July 2019

Hello,

Please, try to disable all 3rd party extensions in the site admin panel, in your browser where you work in Themler, proxy, antivirus and firewall, then try again.

Gina
Themler Support

Hello, Please, try to disable all 3rd party extensions in the site admin panel, in your browser where you work in Themler, proxy, antivirus and firewall, then try again. Gina Themler Support
me321
79 Posts
me321 posted this 28 July 2019

Hi Gina,

What ended up working was to connect via a VPN to a region in the United States. Specifically for header controls my regular IP created a problem on the themler servers. I can save, export and edit everything without a vpn but for header controls I need to have a connection based in the US.

Maybe this helps.

Hi Gina, What ended up working was to connect via a VPN to a region in the United States. Specifically for header controls my regular IP created a problem on the themler servers. I can save, export and edit everything without a vpn but for header controls I need to have a connection based in the US. Maybe this helps.
Support Team
Support Team posted this 29 July 2019

Thank you for the details, I will pass them to our developer.

Gina
Themler Support

Thank you for the details, I will pass them to our developer. Gina Themler Support
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