New purchase

sharonrich11
7 Posts
sharonrich11 posted this 09 August 2019

I have been trying edit my Wordpress website with Themler and was told I needed to purchase a license. I bought the recommended license but am still getting the Oops you need to purchase a license box come up when I try and edit my site?

I have been trying edit my Wordpress website with Themler and was told I needed to purchase a license. I bought the recommended license but am still getting the Oops you need to purchase a license box come up when I try and edit my site?
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Support Team
Support Team posted this 09 August 2019

Hello,

I see Drupal subscription purchased by you. Did you mean Themler Personal instead?

Sincerely,
Nettie

Hello, I see Drupal subscription purchased by you. Did you mean Themler Personal instead? Sincerely, Nettie
sharonrich11
7 Posts
sharonrich11 posted this 10 August 2019

Unfortunately, I am totally new to this and merely bought the product that was in the basket. I was taken to this page when I clicked on the 'Oops' link and assumed that the product already in the basket was the right one for me to buy for my needs. I guess not? I have a Wordpress site.
Can I rectify this? Can you change the product for me?

Unfortunately, I am totally new to this and merely bought the product that was in the basket. I was taken to this page when I clicked on the 'Oops' link and assumed that the product already in the basket was the right one for me to buy for my needs. I guess not? I have a Wordpress site. Can I rectify this? Can you change the product for me?
sharonrich11
7 Posts
sharonrich11 posted this 12 August 2019

Please respond to my question? Can I change the product I bought? It was purchased in error because it was already in the basket when I clicked the Oops link so I assumed it was the correct one.

Please respond to my question? Can I change the product I bought? It was purchased in error because it was already in the basket when I clicked the Oops link so I assumed it was the correct one.
sharonrich11
7 Posts
sharonrich11 posted this 12 August 2019

Please respond to my question? Can I change the product I bought? It was purchased in error because it was already in the basket when I clicked the Oops link so I assumed it was the correct one.

Please respond to my question? Can I change the product I bought? It was purchased in error because it was already in the basket when I clicked the Oops link so I assumed it was the correct one.
Support Team
Support Team posted this 12 August 2019

Hello,

Yes, we can change the subscription to Themler Personal if you confirm that is what you meant. You can have a closer look at different subscription plans at http://themler.io/Purchase

Sincerely,
Nettie

Hello, Yes, we can change the subscription to Themler Personal if you confirm that is what you meant. You can have a closer look at different subscription plans at http://themler.io/Purchase Sincerely, Nettie
sharonrich11
7 Posts
sharonrich11 posted this 12 August 2019

That's great. I would like a subscription plan that allows me to edit my WordPress website. Can you advise me which is the appropriate one?

That's great. I would like a subscription plan that allows me to edit my WordPress website. Can you advise me which is the appropriate one?
Support Team
Support Team posted this 12 August 2019

Hello,

If it's Wordpress without wooCommerce installed, Themler Personal would be sufficient. It costs $49 so we can just replace your existing Drupal subscription for $48 with that one.

Sincerely,
Nettie

Hello, If it's Wordpress without wooCommerce installed, Themler Personal would be sufficient. It costs $49 so we can just replace your existing Drupal subscription for $48 with that one. Sincerely, Nettie
sharonrich11
7 Posts
sharonrich11 posted this 12 August 2019

That would be adequate for me. Yes please change to that one. Thank you.

That would be adequate for me. Yes please change to that one. Thank you.
Support Team
Support Team posted this 12 August 2019

Hello,

We have issued subscription for Themler Personal for you and closed Drupal subscription.

Sincerely,
Nettie

Hello, We have issued subscription for Themler Personal for you and closed Drupal subscription. Sincerely, Nettie
sharonrich11
7 Posts
sharonrich11 posted this 12 August 2019

Thank you.

Thank you.
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