unable to login in themler

Patricia L
10 Posts
Patricia L posted this 2 weeks ago

After attempting to login in themler, the login form is redisplayed, however it recognizes the error if I use a bad password .

After attempting to login in themler, the login form is redisplayed, however it recognizes the error if I use a bad password .

Last edited 2 weeks ago by Patricia L

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13 Comments
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Support Team
Support Team posted this 2 weeks ago

Hello Patricia,

Does it happen in one particular browser or in all?
Does it happen in desktop version?

Gina
Themler Support

Hello Patricia, Does it happen in one particular browser or in all? Does it happen in desktop version? Gina Themler Support
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

It happens in desktop and Chrome. In Firefox the themler page doesn' event display

It happens in desktop and Chrome. In Firefox the themler page doesn' event display
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

In the site, the url ver is ver=484 but the desktop version is the last one (I just reinstalled it)

In the site, the url ver is ver=484 but the desktop version is the last one (I just reinstalled it)

Last edited 2 weeks ago by Patricia L

Support Team
Support Team posted this 2 weeks ago

If you are using Google Chrome, try this:
1) navigate to:
chrome://appcache-internals
find your website and click on 'Remove Item'
2) navigate to:
chrome://settings/clearBrowserData
select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes).
3) Reload your Themler Editor.

If you are using the Desktop version, then:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Gina
Themler Support

If you are using Google Chrome, try this: 1) navigate to: chrome://appcache-internals find your website and click on 'Remove Item' 2) navigate to: chrome://settings/clearBrowserData select 'Cached images and files ' and click on 'Clear Data' (please don't check other check-boxes). 3) Reload your Themler Editor. If you are using the Desktop version, then: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Gina Themler Support
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

How do I rename the themler directory ?

How do I rename the themler directory ?
Support Team
Support Team posted this 2 weeks ago

Any other name, for example, themlerold.

Gina

Any other name, for example, themlerold. Gina
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

1) didn't word (I already did it)
2) It works

1) didn't word (I already did it) 2) It works
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

1) worked.... once. Same problem when I logged out and logged in (my default browser is Chrome)
... and blank page in edge too...

1) worked.... once. Same problem when I logged out and logged in (my default browser is Chrome) ... and blank page in edge too...

Last edited 2 weeks ago by Patricia L

Support Team
Support Team posted this 2 weeks ago

Could you please check if it works in Firefox?

Gina
Themler Support

Could you please check if it works in Firefox? Gina Themler Support
Patricia L
10 Posts
Patricia L posted this 2 weeks ago

In Firefox, I have a blank page.

In Firefox, I have a blank page.
Patricia L
10 Posts
Patricia L posted this 3 days ago

I found the origin of the problem: third-party cookies blocked in Chrome in the latest update

I found the origin of the problem: third-party cookies blocked in Chrome in the latest update
Patricia L
10 Posts
Patricia L posted this 3 days ago

I didn't care about the other browsers but I think it's the same type of problem

I didn't care about the other browsers but I think it's the same type of problem
Support Team
Support Team posted this 3 days ago

Thank you for letting us know the origin of the problem.

Gina
Themler Support

Thank you for letting us know the origin of the problem. Gina Themler Support
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