Unable to login to Themler

contact286
6 Posts
contact286 posted this 3 weeks ago

Hello, when I try to login in Themler, nothing happens but a popup window asking me to sign in.
I've changed my password, but nothing new...
The same password works with this site or billionphotos, I've got this problem only in the desktop Themler.
For your information, I renewed the license last month.

Thank you in advance for your answer !

Hello, when I try to login in Themler, nothing happens but a popup window asking me to sign in. I've changed my password, but nothing new... The same password works with this site or billionphotos, I've got this problem only in the desktop Themler. For your information, I renewed the license last month. Thank you in advance for your answer !
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10 Comments
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mario36
1 Posts
mario36 posted this 3 weeks ago

Same for me, I've tried Chrome and Firefox

Same for me, I've tried Chrome and Firefox
Support Team
Support Team posted this 3 weeks ago

Hello,

Please try to close Themler, and rename this folder on your computer C:\Users[user]\AppData\Local\Themler. Then run Themler anew and try to log in.

Sincerely,
Nettie

Hello, Please try to close Themler, and rename this folder on your computer C:\Users[user]\AppData\Local\Themler. Then run Themler anew and try to log in. Sincerely, Nettie
contact286
6 Posts
contact286 posted this 3 weeks ago

It's under MacOs !

It's under MacOs !
Support Team
Support Team posted this 2 weeks ago

Hello,

In this case please try to back up the existing themes if there are any, then remove Themler and remove it from the Library, then reinstall it and try to log in.

Sincerely,
Nettie

Hello, In this case please try to back up the existing themes if there are any, then remove Themler and remove it from the Library, then reinstall it and try to log in. Sincerely, Nettie
contact286
6 Posts
contact286 posted this 2 weeks ago

Done, but still the problem...

Done, but still the problem...
Support Team
Support Team posted this 2 weeks ago

Hello,

I the issue present for you if you try to run Themler theme on your website or on localhost?

Sincerely,
Nettie

Hello, I the issue present for you if you try to run Themler theme on your website or on localhost? Sincerely, Nettie
contact286
6 Posts
contact286 posted this 2 weeks ago

It's the desktop version, not on a website.
Even if I create a new template, the signin fails.

It's the desktop version, not on a website. Even if I create a new template, the signin fails.
Support Team
Support Team posted this 1 weeks ago

Pascal,
The issue with the login is most likely related to the connection. If you have any security related programs on your computer, like proxy, antivirus or any other, try disabling them. You can also try to login under a different user to your computer or check if the login works in a browser on a different computer.

Gina
Themler Support

Pascal, The issue with the login is most likely related to the connection. If you have any security related programs on your computer, like proxy, antivirus or any other, try disabling them. You can also try to login under a different user to your computer or check if the login works in a browser on a different computer. Gina Themler Support
contact286
6 Posts
contact286 posted this yesterday

Hello,
the login is good.
If i give a wrong one, it tells me.
I've tried with no antivirus, no firewall, there's still the problem...
On another mac, same problem. With a brand new install, same problem.
I've tried on a VM on the mac in order to use a windows version, it works...

Hello, the login is good. If i give a wrong one, it tells me. I've tried with no antivirus, no firewall, there's still the problem... On another mac, same problem. With a brand new install, same problem. I've tried on a VM on the mac in order to use a windows version, it works...
Support Team
Support Team posted this 10 hours ago

Hello,

Looks like the issue appeared after the security updates included into the latest Mac system updates. The issue with Themler for Mac is forwarded to our developers. Meanwhile please try to install the theme on some localhost or hosted website.
you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type ~/Library and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website or localhost.

Sincerely,
Nettie

Hello, Looks like the issue appeared after the security updates included into the latest Mac system updates. The issue with Themler for Mac is forwarded to our developers. Meanwhile please try to install the theme on some localhost or hosted website. you may copy the theme manually from the folder with themes. Please click Go >> Go to Folder >> type `~/Library` and ENTER >> Themler >> hd_data >> cms >> choose CMS and access the themes folder, copy the theme, zip it and install on your hosted website or localhost. Sincerely, Nettie
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